We strive to exceed your expectations. These guidelines will help enhance your experience with us. Due to the length of most of our services, we are BY APPOINTMENT ONLY.
RESERVATION, CANCELLATION, AND LATE POLICY
CONFIRMATION MESSAGES - As a courtesy, you will receive an email and a text message two days prior to your appointment date. However, if for some reason you do not receive the reminder, kindly understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fee.
FOR ALL APPOINTMENTS: Your appointment is very important to us and is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours’ notice for cancellations and changes to your appointment time. Changes in appointment date/time OR cancellations in appointments made with less than 48 hours notice will result in a $50 cancellation fee.
There will be a $100 no-show fee for no show appointments. When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policy.
LATE POLICY: We will allow a 15 minute grace period for late arrivals. However, we cannot guarantee we can accommodate the service you booked as we must extend the same courtesy for all our clients to be on time.
PAYMENT
We accept cash, Visa, Mastercard, and American Express. We do not accept Debit at this time. Prices do not include tax or gratuity. All prices and services are subject to change without notice.
PETS
For hygiene reasons, no pets are allowed at the clinic. We apologize for the inconvenience.