* IF YOU ARE SICK, COUGHING, SNEEZING, FEVER, ETC. PLEASE DO NOT BOOK WITH US. IF YOU GET SICK AFTER BOOKING, PLEASE CANCEL OR RESCHEDULE. WE ARE NOT INTENDING TO BE RUDE... OUR MAIN GOAL IS YOUR BEAUTY BUT OUR NUMBER ONE CONCERN IS OUR HEALTH.
To ensure the safety of EVERYONE:
For your ease of mind, ALL equipment that comes into direct personal contact with customers and ALL furniture in our service areas (such as chairs, capes, and the shampooing and tattoo area) will be completely cleaned and disinfected between each customer.
Also there will be a daily symptom screening of Poochie’s Hair and Nails staff before they enter the workplace.
UPON GOVERNMENT REQUEST, IT IS LIKELY THAT YOUR APPOINTMENT MAY BE RESCHEDULED DUE TO COVID-19. IN SUCH CASE, YOUR DEPOSIT CAN ONLY BE CREDITED TOWARDS YOUR RESCHEDULED APPOINTMENT. WE WILL NOT PROVIDE A REFUND. IF YOU OBJECT TO THIS WE ASK THAT YOU PLEASE DO NOT BOOK. AGAIN, WE WILL NOT REFUND YOU IF YOU BOOK WITH US AND HAVE TO BE RESCHEDULED. THERE ARE NO EXCEPTIONS.
* There is a NON-REFUNDABLE booking fee for ALL appointments. The booking fee IS applied towards your service and the actual amount will be provided during scheduling. For the record, we DO NOT accept FULL SERVICE payments before your service is rendered, however if YOU decide to pay your full balance and for whatever reason you need to cancel, our NO REFUND POLICY still applies and you can only receive a SERVICE CREDIT. THERE ARE NO EXCEPTIONS.
* There is a 10 min grace period for your arrival time. If you have not arrived after 10 minutes of your scheduled appointment, there will be a $10 LATE FEE in order to keep your appointment otherwise your appointment WILL BE RESCHEDULED.
*If you reschedule your appointment less than 24 hours of the scheduled booking time, you will be charged a $25 RESCHEDULING FEE. Please note that the rescheduling fee is based on your type of service therefore is subject to change.
*Depending on the circumference of your head and/or the fullness of your hair, all services rendered may take MORE or LESS time as stated on the appointment type.
* No KIDS or EXTRA GUESTS are allowed unless being serviced.
* FOOD and/or DRINKS are NOT allowed inside the salon.
* For your remaining balance, we accept CASH ONLY!
You will receive a text message reminder before your appointment