Please show up 5 minutes early for your session and check in with the host.
Can I get a refund for my ticket?
All session purchases are final. We, unfortunately, cannot accommodate reschedules, cancellations, refunds, or no shows. We are unable to transfer your session to a later date or provide a credit. If for any reason you're unable to make it to your time slot, you're more than welcome to send a friend in your place. Please be sure to arrive 5 minutes before your scheduled time.
Can you photograph two people together and how do I book that?
MOOD can photograph two people. Please book two sessions back to back and indicate on the order form that you are planning on posing together for a single portrait.
Do you photograph children?
We love working with well-behaved children ages 5+. This is to ensure the safety of the child, as well as our camera equipment, which is incredibly fragile. Each child needs to be physically big enough to safely hold 2 large hand sensors on their lap (7" x 6" each) and then remain still for between 5-10 seconds for their portrait. The hands of children under 5 unfortunately are too small for the adult-sized hand plates, which is the reason for this age limit. We are unable to photograph infants.
Can you photograph pets?
Not at this time.