We are so happy that you are booking your sugaring or skincare appointment with us! Can't wait to meet you and give you the best service possible! Please take note of our cancellation and changes policy below. Thank you!
24 hour cancelation policy: Last-Minute Cancels, No Call/No Shows and Tardiness:
We require 24 hour notice for cancellations or changes. We are very busy and usually have a wait list. If you cancel with less than 24 hours or if you do not show up to the appointment, you will be charged for 50%-100% of your service. We make every effort to work with schedule changes, just text 619-618-8849 if you have any changes or questions. We also are VERY understanding with emergencies or situations that are beyond your control, we simply ask that you communicate this to us.
-Please arrive on time to your appointment, as this allows us to stay on time for our next appointment. This is VERY important! If you are more than 5 minutes late for a 15 minute appointment, you will have to reschedule. 10 minutes late for a 30 minute appt or more, 15 minutes late for an hour or hour plus appt. Being late puts us behind and it isn't fair for the next client that is on time. 5 minutes may not seem like a lot, but it is to us.
-Please specify exact services for appt before arrival. If you would like to add services, we will happily do so if time permits, but if not, we will have to schedule another time. Also, canceling or changing services after arrival isn't permitted. We block out a certain amount of time for your services and if you decide not to use that time, the space is wasted for another client.
-Clients that change or cancel particular services at time of appt will be charged for entirety of services.
Again, this is to have the best customer service for everyone, to allow things to flow smoothly so we aren't late for YOU! Also, so that we have appts available for everyone that wants to get in.
Lastly, as stated before, we are very flexible with emergencies and will work with you. However, after 3 late cancels or no shows you will not be permitted to book services at La Di Da in the future.
Thank you for your understanding!