MASK MUST be worn and are MANDATORY in order to enter the premises. Mask must remain on your face properly during ALL services with the exception of facials.
We are dedicated in practicing a safe and healthy work place following CDC, DPOR, and Dept. of Health guidelines. It is BEBJM & staff, priority to follow those guidelines. Not only will we continue to follow and practice those guidelines. BEBJM have implemented stricter daily sanitizing, disinfecting and spa protocols to ensure the needs are being meet under guidelines of health officials.
All appointments require a 50% non refundable deposit.Deposits are applied to the initial service remaining balance due at checkout. Appointments are not secure on the schedule until deposit/invoice are fulfilled. No refunds! Because we understand unforeseen situations may occur. We have implemented a courtesy rebook policy.(SEE COURTESY REBOOK POLICY) Partial Refunds are permitted only to those that are veterans or visiting out of the state. Our partial refund clients shall receive 30% of the deposit or 50% of the total cost if paid in full. No refunds on any late cancellations/no shows.
1. We ask that you do NOT bring Children or Extra guest that are not being serviced. Please be sure to have read and reviewed our Child safety policy.(this includes babies. Do NOT leave children inside the car.
2. If you do not see a specific date or time available chances are that slot is booked. However, you may contact spa directly or text to be placed on our waitlist (See Wait list details below)
3. Do not park in Robert's Furniture parking lot. YOU WILL BE TOWED! The first 3 parking spaces in the front of the spa (right side of the building) are BEBJM 's parking spaces. Additional parking spaces across the parking lot are permitted and parking available on the side of the street.
NO REFUNDS! NO Cash App payments!! Preferred method of payment accepted are: card payments, Cash welcomed.
**LATE CANCELLATION/NO SHOW POLICY**
If you are unable to make your scheduled appointment we appreciate a 24-hour notice. You will not be charged if you cancel at least 24-hours before your appointment begins. Otherwise,card on file will be charged the remaining balance for late cancellation. 100% of service or remaining balance will be charged using card on file for no show clients. If card declines you may be banned from booking future appts. or until balance due has been paid. We do understand unforeseen situations may occur. In the event of a situation (after the 24-hour cut off) Please contact directly (757)609-1934 at least 6 hours prior to appointment. DO NOT text or DM. Courtesy rebooking are NOT guaranteed. If you do not reach us leave a voicemail someone from our staff will gladly contact you within 2 hours of receiving.
The Esthetician/Technicians are on a time schedule. Any client to arrive 15 mins after scheduled appointment time will be charged an additional $10 late fee on brow waxing, tinting, lash,or any other waxing service. $20 on facial or any other skin care service. $30 on any PMU services, packages and/or subscriptions. If client, exceeds 15 mins it will be at the Esthetician/Technician discretion whether to keep appointment with clients that are late. To adjust time appropriately in order to accommodate following appointments or client may have to reschedule. If you are running beyond 15 mins. In order to apply deposit we ask that you call the spa directly. Do NOT text or DM's. Doing so will be treated as a late cancel/no show without an option to rebook. Contacting the spa directly ensures that we will do everything we can to arrange another time slot. Plus with the volume of schedule this allows staff to give clients the allotted time needed for each individual service.
Due to safety precautions and liability we CANNOT be responsible for watching child/children during your appointment. We ask respectfully that you do NOT bring any children(babies included) or guest that aren't being serviced. We also advise not to leave children in the car that are not of legal age to do so. If policy is violated 100% of service will be charged and appointment will be cancelled. We understand that unforeseen events may occur. In the event of such, depending upon the nature of the event supervisor may honor a courtesy reschedule to allow client to make arrangements. This is not guaranteed!! If courtesy reschedule is honored. In order to apply deposit the client has 7 days from the date of original appointment to reschedule. We do not count closed business days or holiday or spa closures against rescheduling.
NO cellphones during services. We kindly ask that you turn your cell phones to vibrate. Please inform your Esthetician/Technician that you need to step away on a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
New clients are required to book online and fill out any online consent forms prior to being serviced. Please be sure to make sure Esthetician or therapist are aware of any allergies or medications taking daily. Thereafter, consent forms are updated annually or if client have not visited within 90 days.
Extractions services are ONLY for those that have had a skin consultation, or those routinely under facial treatments recommended by Esthetician/Therapist. If client, has NOT had facial services within 90 days Esthetician may recommend Our Signature "Essential" Facial depending upon skin's condition.
Other services important information :
PRICES/SERVICES:Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to visit website/booking site for pricing and available services when booking your appointment.
With servicing a large volume of clients, both brows and facials we are by APPOINTMENTS ONLY. Reserving online secures your slot with minimal to no wait time. We also like to give our clients the allotted time designed based upon service(s). However, we will post on our social media feed/stories any walk-in availability and any promotions.
Any Promotion, Special Offers, online Gift Certificates, Coupons, Giveaways, Packages, Subscriptions and/or Rewards cannot be combined with other offers, promotions, gift certificates, or any other coupons. Offers are not transferable. Offers will not be valid on appointments previously booked unless stated otherwise.
Business Hours: BY APPOINTMENTS ONLY!
You will receive a text message reminder before your appointment