New Clients
Hello! Thank you for choosing Mahaly Spa. Please read everything in this section, as it is important. New clients are urged to book an Express Facial + Skin Care Consultation. The Skin Care Consultation is now offered as an add- on to a facial service.
During our treatment time we will be able to analyze the skin and allow us to begin your treatment plan for maintaining your beautiful glow. If you would like more information please feel free to call our spa to speak with one of our concierges. When calling to book, a 25% deposit is still required before completion of that booked service.
New Clients please try to arrive at least 10 mins before your appointment to fill out paperwork also to enjoy spa amenities.
Cancellations + Rescheduling
All cancellations and rescheduling should be done 24 hours prior to your appointment time. If you’d like to reschedule to a new day and time you are welcomed to call the business line. Cancelling your appointment will forfeit whatever quantity of money you have already paid. If you may need to cancel or reschedule on the same day half of the total cost of service will be charged, which then can be used to reschedule. No call no shows will result in a full service price charge. A courtesy, of 1 (one) rescheduled appointment is acceptable. After the first reschedule, it will be a 50% deposit then, 2nd 100%. One the third reschedule, the appointment will be cancelled. As a reminder, we do not offer refunds.
Lateness
We do not charge for lateness however, please keep in mind your appointment time will not be extended to accommodate tardiness. When you arrive will determine how much of your scheduled service(s) can be done. Meaning if you come 10 mins late to a 15 min service, the provider will do what they can in those 5 mins to stay on time for other clients.No call no shows will result in a full service price charge. All deposits are non refundable.
Contradictions
-Chemical Peels are not for first time clients.
-*For first time wax clients* All wax services require three weeks of hair growth or the hair must be the length of a sprinkle. Brazilian Waxes may be performed while you are on your cycle however, you must have a new tampon before the service.
-Please exfoliate before your wax appointment.
-Any use of dermatologist prescribed medication must be cleared prior to your appointment. Please call our office and one of our concierges can assist you.
