POLICIES

DEPOSITS/CREDIT CARD

All clients, new and returning, are required to secure all appointments with a credit card or a deposit. Deposits will then be used toward your total appointment fee.

CANCELLATIONS

All deposit are non refundable. You may cancel your appointment up to 72 hours before your appointment time and welcome to reschedule for a future date ONCE. Clients who cancel appointments in less than 24 hours will lose their deposits and receive a charge worth 25% of the service cost. If you are a no-show you will be charged the full price of the service and you will not be able to book future services online — no exceptions.

LATE POLICY

We will give you a grace period of 15 minutes. If you arrive 15 to 20 minutes after your scheduled appointment time and there is still time to perform your service, you will be charged a $15 late fee. If we are unable to perform your service, your appointment will need to be rescheduled and you will lose your deposit or be charged a late cancellation fee equal to 50% of the price of your service.

REFUNDS

There are no refunds on payments for services received in salon, fees assessed for violation of our scheduling policy, or for any deposits made. If you are unsatisfied with your service and notify us within days, we will make every effort to find a solution to achieve your specific needs.

CHILDREN

If your child is getting any service done, please bring anything that will keep them calm and allow them to stay still during their appointment (favorite toy, teddy bears, tablet etc). Any form of discipline is not allowed in the salon.

Scheduling a service is your acceptance of the policies listed above.