Book all 8 modules to complete your ECCE QQI Level 5 Major Award

Book all 8 modules to complete your ECCE QQI Level 6 Major Award

Aim: The aim of this programme is to provide the learner with a working understanding of how to work with children in the early years setting between the ages of 0 and 6.

Learning Outcomes
1. Outline the requirements necessary to provide for the health and well-being of children in an ECCE setting as informed by national guidelines to include child protection.
2. Describe the factors that contribute to the overall well-being of children.
3. Outline the various nutritional needs of babies and young....

Aim: The aim of this component is to equip the learner with the knowledge, skill and competence in the principles, practices and guidelines underpinning best practice in Child minding, to enable the learner to work in a professional manner with children and parents in a Childminding context within the home setting.

Learning Outcomes
1. Explore the role and responsibilities of the childminder in relation to the provision of a quality service ensuring the well-being and holistic development of the child..

Aim: The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to participate in the workplace for limited time, carrying out work-related tasks independently while under general direction

Learning Outcomes
1. Examine work organisations and personal career opportunities in a particular vocational area, to include consideration of work related issues and needs.
2. Summarise the basic rights and responsibilities of employees and employers in a particular work, or

Aim: This programme is aimed at learners who wish or are required to build their knowledge and support skills to enable a much more effective and inclusive service to be offered to children in early years environments with special developments and educational requirements.

Learning Outcomes
1. Explore in the role and responsibilities of the Special Needs Assistant
2. Examine the qualities and skills of an effective Special Needs Assistant
3. Examine relevant legislation in relation to disability......

Aim: It will equip the learner with the knowledge, skill and competence relevant to the theory and practice of child development and learning within early childhood care and education settings (ECCE)

Learning Outcomes
1. Explain the holistic development of the child to include physical, cognitive, language, social, emotional, moral, spiritual, creative and cultural development
2. Describe a range of theories of child development and learning to include Piaget, Chomsky, Erikson, Bowlby, Ainsworth, Pavlo

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence in Early Childhood Care and Education Practice to enable the learner to work under direction with children, their families and colleagues within early childhood care and education settings (ECCE).

Learning Outcomes
1. Explain the historical development of the ECCE sector in Ireland
2. Outline relevant legislation, policies, practices and procedures pertaining to ECCE provision
3. Explain the importance of..

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to ensure that each child’s learning, development and well-being is facilitated through the provision of opportunities and experiences having regard to the age and stage of development of the child.

Learning Outcomes
1. Outline the types, stages patterns and purposes of children’s play
2. Describe a range of theories of play in the context of children’s education to include Psychoanalytic theories (Fre

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to implement and evaluate school age childcare programmes.

Learning Outcomes
1. Outline the elements of an effective school age childcare programme
2. Explain the importance of developing programme plans that are inclusive of children and young people
3. Discuss strategies to ensure that a strong focus on play/recreation remains a core principle and a distinguishing characteristic of school age childcare...

Aim The aim of this module is to provide the learner with the knowledge, skills and competence in the area of childcare, law and practice pertaining to Early Childhood Care and Education (ECCE) in Ireland.

Learning Outcomes
1. Evaluate a range of factors influencing and impacting on children’s health and wellbeing to include family structure, community, culture, education, health, social services and social status
2. Evaluate child protection guidelines in relation to the protection of children and s

Aim: The aim of this module is to provide the learner with knowledge and understanding of child development (0-6) and the influence of a range of internal and external forces (nature vs nurture) on children’s developmental processes.

Learning Outcomes
1. Critically reflect on child development theories and their application on ECCE practice
2. Explore the effects of a range of genetic, social, cultural and environmental factors on the holistic development of the child
3. Research a range of theoreti

Aim: To deliver a course that provides learners with a strong grounding in how the developmental domains of childhood (physical, thinking, social and emotional) influence the overall ‘psyche’ development of the individual.

Learning Outcomes
1. Research theories of development change and continuity in infancy, childhood and adolescence
2. Evaluate a range of factors influencing and impacting on the psychological development of the child
3. Appraise different theoretical models of child and adolesce

Aim: The aim of this module is to equip the learner with an overview of early childhood education and the skills required to develop and implement a curriculum in the early years setting.

Learning Outcomes
1. Critically reflect on the contributions of a range of early childhood educational theorists to pedagogical practice
2. Assess a range of early childhood programme models and approaches and their implementation
Evaluate the role of the adult in supporting children’s learning and development

Aim: The module is designed to provide the learner with opportunities to acquire the knowledge, skills and attitudes necessary to effectively supervise an early childhood education and care setting.

Learning Outcomes
1. Evaluate the key concepts, principles and practice in leadership, supervision and or line management within the ECCE setting
2. Analyse the role and responsibilities of a supervisor in an ECCE setting and the key attributes and skills required, to include communication, time management.

Aim: To enable learners to identify the key principles of developing, maintaining and enhancing the optimum environment in which young children will grow and learn.

Learning Outcomes
1. Identify the range and nature of environmental influences that impact on the holistic development of children
2. Consider the relevance of theoretical and conceptual perspectives in explaining the influence of the learning environment and children’s holistic development
3. Evaluate the role of movement in children’

Aim: The overall aim is to support professional learners studying with us to understand and manage the requirements of equality & diversity in the context of early years education and particularly, in working with families and implementing it as a theme integral with their Siolta implementation.

Learning Outcomes
1. Critically reflect on equality and diversity concepts as relevant to National and International contexts
2. Evaluate the approaches to diversity education in relation to meeting standar

Aim: The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and nonverbally in a comprehensive range of everyday tasks and in work-related tasks independently and/or in a supervisory capacity.

Learning Outcomes
1. Critique current issues in communications and information technology, to include digital and mobile technology, the internet, and the policies and principles relevant to a vocational area
2. Evaluate in practical terms the..

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to work in a range of organisations or vocational contexts.

Learning Outcomes
1. Evaluate the characteristics of the organisation or workplace, to include its status whether public, private, voluntary or other, size, organisational structure, mission and values, the workplace culture and management practices
2. Assess internal and external issues, challenges and trends affecting the workplace, to include as.

Aim: The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and nonverbally in a comprehensive range of everyday tasks and in work-related tasks independently and/or in a supervisory capacity.

Learning Outcomes
1. Critique current issues in communications and information technology, to include digital and mobile technology, the internet, and the policies and principles relevant to a vocational area
2. Evaluate in practical terms the..

Aim: The programme content of this programme aims to provide the learner with the appropriate knowledge, skills and aptitude to work as a leader and a team member.

Learning Outcomes
1. Research the elements and stages of team development, to include different kinds of teams, a multi-team environment, the characteristics of an effective team and the need for different roles for individuals
2. Evaluate the concepts of leadership and management, different leadership and management styles and the principal

Designed to provide you with a thorough understanding of the autism spectrum, current research, and best practice approaches, this comprehensive programme equips teachers, parents and other practitioners with evidence-based strategies to meet the needs of children and young people with autism, from preschool to further education.

Aim: In this online workshop learners will gain a working understanding of Aistear in practice. All learners are awarded a Certificate on completion.
This workshop is highly recommended for early years practitioners or those looking to gain an understanding of Aistear in practice.

Tutor profile: Highly qualified, professional and accessible subject matter experts whom you can contact through phone & email anytime

Duration: Commence at a time suits you and work at your own pace. Full tutor support

Aim: In this online workshop learners will gain knowledge of how Siolta comprises of principles, standards and components which all interrelate to ensure quality throughout all aspects of the setting. It also includes signposts for reflection which practitioners can use to evaluate quality across all domains of their setting.

Tutor profile: Highly qualified, professional and accessible subject matter experts whom you can contact through phone & email anytime

Duration: Commence at a time suits you

Aim: This online workshop is intended to help you to recognise child abuse and neglect, and report concerns to Tusla. The Guidance has been updated to reflect the provisions of the Children First Act 2015 and it includes developing your safe guarding statement and risk assessment for people and organisations who will acquire legal obligations under the legislation when it is fully commenced in December 2017.


Learning Outcomes
• Knowledge of the Children First Act 2015 and Children First: National Gu

Aim: Challenging Behaviour training aims to increase the knowledge of the care giver in the understanding of underlying causes of behaviours which are challenging, along with early intervention and non-physical methods for preventing or managing challenging behaviour. This ABA approved training also addresses how to recognize triggers of challenging behaviour and the importance of self-care for the carer.

Learning Outcomes
1. What is and causes of challenging behaviour
2. Factors that contribute to....

The purpose of this training is to equip the learner with the necessary knowledge and skills to understand the principles and practical importance of moving and handling objects.

Learners who successfully complete this course will:
Be able to define Manual handling
Understand the legal aspects of Manual handling
Understand the principles of ergonomics and work place assessment
Understand the principles of moving and handling
Understand the basic structure and function of the spine

The Health and Safety Induction can help employers get a brief overview over the main occupational hazards: Slips, Trips and Falls, Manual Handling and Fire.

Course Content:

Instructions and tutorial
Slips, Trips and Falls
Manual Handling
Fire Safety
Certification test

The purpose of this training is to equip the learner with the necessary knowledge and skills to understand the principles and practical importance of moving and handling objects.

The purpose of this training is to equip the learner with the necessary knowledge and skills to understand the principles and practical importance of moving and handling objects.

The purpose of this training is to equip the learner with the necessary knowledge and skills to understand the principles and practical importance of moving and handling objects.

Aim: This course is designed to raise awareness of fire hazards and train participants on how to act safely in the event of an emergency fire.

Learning Outcomes
• Fire and Smoke
• Fire Safety Legislation and Risk Assessment
• Preventing Fires
• Evacuating Buildings
• Extinguishing Fires
• Certification Test

Explain the body’s normal mechanism for processing oxygen.
Describe conditions for which supplemental oxygen is used.
Recognise the different types of delivery system for oxygen therapy.
Explain safety considerations for the use of oxygen.
Care for equipment.
Comply with an Organisation’s Practice Guidelines on Oxygen Therapy.
Discuss the importance of Assessment, Observations, Planning and Recording

Explain the body’s normal mechanism for processing oxygen.
Describe conditions for which supplemental oxygen is used.
Recognise the different types of delivery system for oxygen therapy.
Explain safety considerations for the use of oxygen.
Care for equipment.
Comply with an Organisation’s Practice Guidelines on Oxygen Therapy.
Discuss the importance of Assessment, Observations, Planning and Recording

Nebuliser training is targeted at anyone working in a care or nursing environment where suctioning is a requirement and a suction machine is available. The course will help staff members to feel confident and prepared to a certain standard for possible incidents that may occur within the future.

Nebuliser training is targeted at anyone working in a care or nursing environment where suctioning is a requirement and a suction machine is available. The course will help staff members to feel confident and prepared to a certain standard for possible incidents that may occur within the future.

The HSE has established a social care division which is responsible for providing care to vulnerable adults, children and persons with disabilities.
This workshop content is delivered in line with these HSE Guidelines and HIQA Standard 8. Please note this workshop can be complete in a 1 day classroom setting also. A consistent approach is required to ensure all vulnerable children & adults are protected from abuse.
This workshop content is based on HSE recognising and responding to Safeguarding Vulne

Aim: Infection control training increases employee’s awareness of how to prevent and control infection. The training also addresses the National Guidelines on infection and hygiene.

Learning Outcomes
1. Understand what the area of infection control means and its importance for every member of the healthcare team
2. Have a better understanding of the basic principles of infection control and be able to apply standard precautions in relation to infection control
3. Be aware of the importance of infect

Module 1: Preparedness, readiness and IPC

Module 2: The COVID-19 Virus, its epidemiology, risk factors, definitions and symptomology

Module 3: IPC in the context of COVID-19 Standard precautions, transmission based precautions and COVID-19 specific recommendations

Aim: Challenging Behaviour training aims to increase the knowledge of the care giver in the understanding of underlying causes of behaviours which are challenging, along with early intervention and non-physical methods for preventing or managing challenging behaviour. This ABA approved training also addresses how to recognize triggers of challenging behaviour and the importance of self-care for the carer.

Learning Outcomes
1. What is and causes of challenging behaviour
2. Factors that contribute to....

Aim: The purpose of this training is to equip the learner with the skills required to enhance client’s quality of life when death is imminent, offer a supportive system to help clients to live as actively as possible until death.

Learning Outcomes
1. Defining Palliative Care
2. Factors Influencing Attitudes around end of life
3. Special Needs of a dying resident
4. Stages of Grief
5. Signs of Approaching Death

Aim: Infection control training increases employee’s awareness of how to prevent and control infection. The training also addresses the National Guidelines on infection and hygiene.

Learning Outcomes
1. Understand what the area of infection control means and its importance for every member of the healthcare team
2. Have a better understanding of the basic principles of infection control and be able to apply standard precautions in relation to infection control
3. Be aware of the importance of infect

Aim: This workshop is based on “Guidance to Nurses and Midwives on Medication Management July 2007, An Bord Altranais” and Medication Management Templates, policies, procedures and guidelines “Standards for Practice in Residential Care” (NHI, HSE & Boots Care Service).

Learning Outcomes
1. Safe Administration of medication and prescription writing
2. Administration of PRN medication
3. Double-checking of medication
4. Transcription of prescriptions
5. Covert administration of medication

Aim: This training is designed to equip the learner with the knowledge, skills and competence to understand and aid a client who may suffer from epileptic seizures. This course is also available to undertake through distance learning with a visit to our training centre for competency assessment.

Learning Outcomes
1. What is epilepsy?
2. Causes of epilepsy
3. Diagnosis and treatment
4. The Brain
5. Different types of seizures
6. What to do when someone has a seizure
7. Administration of Medication

Aim: This training is designed to equip the learner with the knowledge, skills and competence to understand and aid a client who may suffer from epileptic seizures. This course is also available to undertake through distance learning with a visit to our training centre for competency assessment.

Learning Outcomes
1. What is epilepsy?
2. Causes of epilepsy
3. Diagnosis and treatment
4. The Brain
5. Different types of seizures
6. What to do when someone has a seizure
7. Administration of Medication

Aim: This workshop is based on “Guidance to Nurses and Midwives on Medication Management July 2007, An Bord Altranais” and Medication Management Templates, policies, procedures and guidelines “Standards for Practice in Residential Care” (NHI, HSE & Boots Care Service).

Learning Outcomes
1. Safe Administration of medication and prescription writing
2. Administration of PRN medication
3. Double-checking of medication
4. Transcription of prescriptions
5. Covert administration of medication

Aim: This workshop is based on “Guidance to Nurses and Midwives on Medication Management July 2007, An Bord Altranais” and Medication Management Templates, policies, procedures and guidelines “Standards for Practice in Residential Care” (NHI, HSE & Boots Care Service).

Learning Outcomes
1. Safe Administration of medication and prescription writing
2. Administration of PRN medication
3. Double-checking of medication
4. Transcription of prescriptions
5. Covert administration of medication

Course Information: With the aid of our life-sized Nursing Skills Manikin, KERI, participants will gain hands on practical experience of how to care for an individual with a PEG tube.

Learning Outcomes
1. The functions of PEG feeding.
2. The indicators for the use of PEG feeding.
3. The skills required for care of individuals using PEG feeding.
4. The associated dangers of PEG feeding.
5. HIQA’a Guidance on Intimate Care.
6. Your role in relation to Infection Prevention and Control

Course Information: With the aid of our life-sized Nursing Skills Manikin, KERI, participants will gain hands on practical experience of how to care for an individual with a PEG tube.

Learning Outcomes
1. The functions of PEG feeding.
2. The indicators for the use of PEG feeding.
3. The skills required for care of individuals using PEG feeding.
4. The associated dangers of PEG feeding.
5. HIQA’a Guidance on Intimate Care.
6. Your role in relation to Infection Prevention and Control

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to understand the concepts, principles and values of recovery in mental health and to enable the learner to develop key skills necessary to work more effectively with mental health service users.

Learning Outcomes
1. Examine the role of mental health workers in supporting the service user with a mental health difficulty in the recovery process
2. Discuss helpful and holistic factors for recovery to include..

Aim: To equip the learner with the knowledge, skills and competence to understand the composition of food an how food affects an individuals’ health and personal well-being.

Learning Outcomes
1. Explore the functions of food, specifying the different classes of nutrients and their main functions
Examine the energy values of the different food types and the factors that affect the energy requirement of an individual
2. Examine basal metabolic rate (BMR) and reference nutrient intake (RNI) and the fac

Aim: To equip the learner with the skills, knowledge and attitude to develop a range of personal and interpersonal qualities necessary to work in a range of care environments.

Learning Outcomes
1. Identify a range of specific groups in need of care in the community to include children, adolescents, adults, older people, those with special needs
2. Discuss the care in the community needs of these specific groups to include their physical, emotional, social and intellectual needs
3. Summarise the role o

Book all 8 modules to complete your Healthcare Support QQI Level 5 Major Award

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to understand the structure and function of the human body and the interrelationship between its systems.

Participant Profile: Course is suitable for those who require a formal qualification and skills to work in a healthcare setting.

Aim: To equip the learner with the knowledge, skills and competence to care for clients in a safe and hygienic environment.

Learning Outcomes
1. Identify relevant groups of people in need of health care
2. Describe briefly the physical, emotional, social, psychological and spiritual needs of a range of groups of people taking into account individual variation
3. Respect clients’ wishes and confidentiality in the delivery of care
4. Apply effectively client safety and security procedures
5. Adapt l

Aim: This module aims to provide the learner with the skills, knowledge and competence to meet the full range of needs of older people in a variety of care settings

Learning Outcomes
1. Discuss a range of age related issues to include healthy ageing, global and national demographic trends, the normal physiological and psychological processes of ageing, the social impact of ageing on older people and differing attitudes to ageing and older people
2. Analyse the roles of the health care assistant in.....

Aim: To equip the learner with the knowledge, skills and competence to promote good practice and respect for diversity in lifestyle, religion and culture while working effectively in a care setting.

Learning Outcomes

1. Discuss the roles, responsibilities and entitlements of a care worker
2. Examine the role of a care worker within the multidisciplinary healthcare team
3. Demonstrate the ability to plan and provide enhanced quality care
4. Apply knowledge gained to plan and meet the needs of the...

Aim: Palliative Care training teaches employees the WHO principles of Palliative Care and how to care for clients when death is imminent and other members of the clients family.

Learning Outcomes
1. Defining Palliative Care
2. WHO principles of Palliative Care
3. Factors Influencing Attitudes around end of life
4. Special Needs of a dying resident
5. Stages of Grief
6. Signs of Approaching Death
7. Physical needs of the dying person, care, positioning and pain management and emotional needs

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to provide holistic care for older people in a variety of care settings working under the direction and supervision of nursing staff

Learning Outcomes
1. Discuss a range of work practices in the provision of individualised holistic care for clients to include knowledge of the factors influencing the activities of living
2. Analyse the activities of living to include the 5 main concepts of the model of living

Aim: Infection control training increases employee’s awareness of how to prevent and control infection. The training also addresses the National Guidelines on infection and hygiene.

Learning Outcomes
1. Explain the basic principles of infection and the application of standard precautions in relation to infection control, to include the significance of an Area of Infection Control
2. Summarise the various types of microorganisms, the elements required for the growth, spread and subsequent infection...

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence required for employment in a Social Care Setting.

Learning Outcomes
1. Demonstrate an understanding of sociology and its relevance to understanding their position as an individual, a family member and as part of a community and wider society
2. Discuss the process of socialisation and the agents of socialisation by analysing family peer groups, education, media and how they impact on their lives.........

Aim: To equip the learner with the knowledge, skill and competence in the causes, range and effects of intellectual disabilities to develop an awareness of the importance of a social model of support.

Learning Outcomes
1. Categorise the range of terms which have been used to label people with an intellectual disability as inappropriate and appropriate labels
2. Define the terms intellectual disability and multiple disability
3. Identify the advantages and disadvantages of both the medical and social m

Aim: To equip the learner with the knowledge, skill and competence to work effectively in a mental healthcare setting promoting understanding and good practice in providing services to individuals with mental health difficulties.

Learning Outcomes
1. Outline the main voluntary and statutory mental health services providers in the Irish Mental Health System
2. Discuss the most common mental health problems, their symptoms and treatments
3. Discuss Mental Health Policy and its application in a range of.

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence in the regulations and practices that underpin food safety and the principles and practices underpinning the implementation of Hazard Analysis Critical Control Point (HACCP)

Learning Outcomes
1. Define a range of terms associated with food safety and hygiene to include food hazard, risk, food spoilage and food poisoning
2. Explain the requirements of current legislation that regulates the hygienic production

Aim: The aim of the communications programme is to enhance learners understanding of the essential role played by communication in human interaction particularly in a dynamic and diverse sector such as Healthcare

Learning Outcomes
1. Analyse a range of current issues in communications and information technology
2. Summarize in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related.....

Aim: The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to participate in the workplace for limited time, carrying out work-related tasks independently while under general direction

Learning Outcomes
1. Examine work organisations and personal career opportunities in a particular vocational area, to include consideration of work related issues and needs.
2. Summarise the basic rights and responsibilities of employees and employers in a particular work, or

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to promote and maintain safety and health in a work environment

Learning Outcomes
1. Analyse the duties of employers and employees as specified in current Safety, Health and Welfare at work legislation
2. Explore the role of communication and training in the promotion and provision of health and safety in the workplace
3. Explain the causes, prevention, emergency procedures, reporting and recording of......

Aim: To equip the learner with the knowledge, skill and competence to operate effectively in a range of retail selling environments.

Learning Outcomes
Explain the principles and capabilities of a range of technologies currently utilised in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
Interpret key terminology and trends in retail selling
Analyse the impact of a range of factors on a retail environment to include..

The Allergen Awareness course covers topics that are important to get a basic understanding of

Allergies, Allergens and why they can be dangerous. It also covers the requirements of Consumer
Information Legislation that came into effect in December 2014. Whilst the main focus of this course
is on the requirements for consumer information in retail businesses, the course can also be taken
by people in restaurants and takeaways.

The responsible selling of alcohol is an integral part of any alcohol licence and plays a huge role in ensuring the well-being of staff and customers. This course is the most advance course available on the Irish Market. It is vitally important that staff and business owners operate a strict responsible selling of alcohol policy. Failure to act responsibly could result in fines, imprisonment, losing your license, increased insurance costs, or losing your business

Aim: The responsible serving of alcohol is an integral part of any alcohol licence and plays a huge role in ensuring the well-being of staff, patrons and the premises. This course prepares bartenders, servers, hosts and all front-of-house staff to effectively and safely handle difficult situations. Failure to act responsibly could result in fines, imprisonment, losing a licence, increased insurance costs, or losing the business.

Course Content
• Instructions and tutorial
• Alcohol
• Alcohol in t

Aim: This certified food safety course covers the food safety skills required for food handlers at induction level (FSAI Level 1). This course is part of the mandatory food safety training regime for food handles and should be taken before starting work in a kitchen or food operation. The course may also suit food workers in small supermarkets or other low risk food service operations.

Learning Outcomes
• Instructions and Tutorials
• Personal Hygiene
• Preparing for Work
• Bacteria
• Safe

Aim: This certified Level 2 Food Safety Course Principles of Food Safety and HACCP is aimed at food workers in retail and catering. It covers the relevant topics and skills that all food workers are required to learn within 6 months of starting employment.

Learning Outcomes
• Food Poisoning
• Micro-organisms in Food
• Food Contamination
• Food Safety Law
• Safe and Clean Premises
• Waste and Pest Control
• Personal Hygiene
• HACCP 1 – Delivery and Storage
• HACCP 2 – Prepar

Aim: The Retail Customer Care Awareness course covers topics that are important to get a basic understanding of delivering excellent Customer Care in a retail environment. The course is designed to help retailers increase revenue through excellent customer care.

Learning Outcomes
The six main topics covered are Customer Focus, Courtesy, Credibility, Communication, Competence and Consistency.
The financial importance of Good Customer Care to a business as well as touching on topics such as up selling an

Aim: This workshop is suitable for any employee who is in regular contact with client or employee personal information.
This workshop is delivered to ensure you are in compliance with the General Data Protection Regulation which came into force on May 25th 2018.

Learning Outcomes
• Introduction to GDPR
• What is Data Protection about?
• How does it affect my business?
• What is Personal Data?
• Rights of Data subjects
• GDPR and My Organisation
• GDPR Enforcement and Fines

Aim: The purpose of this award is to enable the learner to acquire the knowledge, skill and competence to identify training and development needs and to deliver and evaluate a training intervention within a range of training and development contexts

Learning Outcomes
Module 1. Training Delivery and Evaluation
1. Deliver appropriate training content and materials using a range of training aids.
2. Provide constructive feedback to participants in relation to training intervention.
3. Outline the concep