7 hours
@
€350.00
Aim: Non Violent personal safety and de-escalation training teaches employees early intervention and non-physical methods for preventing or managing challenging behaviour. The training also addresses how employees deal with their own stress, anxieties and emotions when confronted with such behaviour.
Learning Outcomes
1. Legislation and development of policies in relation to managing workplace violence and aggression
2. Understanding the process that contributes to the development of a crisis....