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CUSTOMER SERVICE - LEVEL 6 (6 days)
Aim: The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to direct quality customer service within a work, social or voluntary environment, independently and or in a supervisory capacity.
1. Evaluate the principles and practice of customer service in range of public, private and voluntary environments
2. Explain the principles underpinning customer service in a range of organisations, to include domestic and global organisations, those..
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