7 hours
@
€595.00
Aim: The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to direct quality customer service within a work, social or voluntary environment, independently and or in a supervisory capacity.
Learning Outcomes
1. Evaluate the principles and practice of customer service in range of public, private and voluntary environments
2. Explain the principles underpinning customer service in a range of organisations, to include domestic and global organisations, those..