Retail Customer Care Awareness
Aim: The Retail Customer Care Awareness course covers topics that are important to get a basic understanding of delivering excellent Customer Care in a retail environment. The course is designed to help retailers increase revenue through excellent customer care.
The six main topics covered are Customer Focus, Courtesy, Credibility, Communication, Competence and Consistency.
The financial importance of Good Customer Care to a business as well as touching on topics such as up selling an
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