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TOURISM VISITOR CARE (4 days)
Aim: To equip the learner with the knowledge, skill and competence to understand the social and economic benefits of tourism and to appreciate their own role in providing tourism visitor customer care.
Describe the social and economic role of tourism in Ireland
Summarise the structures and profile of the Irish tourism and hospitality sectors
Outline the principal markets for Irish tourism, and the different categories of tourist, their needs and expectations
Outline the key features
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