Eyes must remain closed throughout the entire procedure. If you cannot keep your eyes closed from start to finish, we will end the appointment in order to preserve the health and safety of your eyes.
Cellphones are NOT to be used during the procedure.
DEPOSIT
A $35 deposit is required at the time of booking. It is nonrefundable but is transferrable to any appointment changes needed. This deposit goes towards your service. Deposits are required for full sets and fills.
If we are unable to provide your service due to noncompliance of appointment policies it will result in forfeiture of your deposit.
If you cannot submit deposit through acuity, please contact us.
FOREIGN FILLS
Please select foreign fill, if the previous work is from The Lash Palace. Select what you would like to have it filled as (ex: classic, hybrid, volume, mega). If you are unsure, please contact us! If we have deemed that the previous work is poor or damaging to the client's lashes, we will be unable to work over it. We will suggest a removal and full set instead.
PREPARATION FOR APPOINTMENT
Please schedule your appointments with ample time. Time spent on each client varies depending on how many lashes an individual has. We can only deliver the best possible results by reserving enough time for each client.
Please arrive with NO MAKEUP and clean lashes free of makeup, glue and dirt. This will ensure your appointment does not run past scheduled time.
If you arrive to your appointment with makeup or excessively dirty lashes you will be charged an additional $10 fee.
No extra guests allowed.
SCHEDULING AND ATTENDANCE
24 hour cancellations policy
If any changes need to be made to your appointment, please notify us at least 24 hours in advance. This allows enough time for that appointment to be offered to another client.
Missed appointments
No shows will be charged the remaining balance after the deposit, and will be banned from booking.
Late cancellations
Appointments cancelled within the 24 hour period are considered late cancellations and will be charged the remaining balance after the deposit.
Late arrivals
Arriving late to your appointment will result in less lashing time. We cannot cut into another client's appointment time if you are late. If you are more than 15 minutes late to your appointment, it will be cancelled and you will be charged the remaining balance after the deposit.