Due to the courtesy of other clients and Mike's schedule, a non-refundable full payment will be charged when you schedule your appointment. However, if you are unsatisfied with the reading, Mike will refund you your money in full. If you choose to change or cancel your appointment, this amount will not be refunded because you have taken that spot for someone else. Mike will call you at your scheduled phone time. Also, please know that Mike cannot guarantee a particular message or a particular loved one in spirit to come through.