3645 Grand Ave, Ste 302
Oakland, Ca 94610
Call or Text: 510 462-2662
SCHEDULING POLICY
PLEASE READ CAREFULLY
Thank you for choosing Refine Anti Aging Medicine and Aesthetics. We truly appreciate your business.
We have some office rules we would like to share with you.
You must be on time for your appointment! If you are more than 10 minutes late, your appointment will need to be rescheduled and a same day cancellation fee will be applied. For some appointments you will need to arrive 30-45 min early for numbing. so please read your appointment confirmation email for important information on what to expect.
A deposit is required to book most appointments. Deposits are NON REFUNDABLE but you if you need to cancel or reschedule we can move your deposit to the new date/time.
We keep your credit card on file and use your card ONLY if there is a violation of our cancellation policy.
Please review your confirmation email. Depending on your service, we list the pre and post instructions you need to keep in mind. You will also find more details on cost and cancellation fees clearly spelled out.
All cancellations MUST be received 72 hours in advance. You may reschedule or cancel using the link sent in your appointment confirmation email. If you choose to call in your cancellation YOU MUST LEAVE A MESSAGE. Please remember messages are time stamped.
If a cancellation is made less than 72 hours in advance, you will be charged a cancellation fee which is noted in your confirmation email.
If there is a NO show or less than 24 hour cancellation, your card on file will be charged in the amount noted on your confirmation email.
Cancellation fees will NOT be applied toward your next appointment.
No Call/No Shows: Further appointments will NOT be allowed to book online.