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Refresh Your Soul, Inc., we believe your satisfaction is our success. We strive to provide our clients with the highest level of care possible. From your first visit on, we want you to be completely satisfied with your experience.
We have developed a Refund and Cancellation Policy to assist in providing the utmost personal care to every client.
If supplements purchased at Refresh Your Soul need to be returned – our policy is: any unopened products can be returned within 14 days. Once the product is received, a refund will be processed within 7 days. Shipment cost of any return is the purchaser’s responsibility.
Prepayment on Packages or Series:
We offer a discount to clients who pay in advance. If a client has purchased a package or series and does not want to continue with care, no refund will be given. A client may use their remaining balance towards other services if they choose to continue care at a later date.
All clients must contact Refresh Your Soul at least 24 hours in advance if they need to cancel or reschedule their appointment. Failure to provide sufficient notice prior to your scheduled appointment date will result in the full cost of your scheduled visit. Also, any client arriving later than 15 minutes for their appointment time may be required to reschedule their appointment in order to avoid disrupting the appointment of other clients.
Refresh Your Soul Requires 30 days’ notice for all clients on Monthly Health Coaching or Colonic payment plans. All payments are due monthly on the day chosen by the client and will be billed on a monthly cycle. If payment is not received client will be charged monthly charge plus, a $35.00 Service fee.
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