Schedule Appointment with USAG ITALY

ACCESS CONTROL OFFICE (IACO Darby)

IACO - DOD ID Registration / Registrazione DOD ID (Darby)

15 minutes

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please use the below website to schedule an appointment with the DEERS Office:
https://idco.dmdc.osd.mil/idco/

IACO - Other / Altro (Darby)

15 minutes

IACO - Installation Pass / Pass per l'installazione (Darby)

15 minutes

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please use the below website to schedule an appointment with the DEERS Office:
https://idco.dmdc.osd.mil/idco/

ACCESS CONTROL OFFICE (IACO Vicenza)

IACO - Installation Pass (New) (Vicenza)

15 minutes

*Reminder:* IACO does not issue CAC cards. Please schedule an appointment with the DEERS office for CAC issuance. Contact our office if:

1. You already have a CAC from DEERS.
2. You’re an Employee/Guest/Contractor approved for base access, awaiting a CAC from DEERS.
3. You recently updated your CAC with DEERS.

IACO - Installation Pass Renewal (Vicenza)

15 minutes

Issuance of Installation Passes for renewal. Coordinate with your sponsoring organization prior to making an appointment.

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please go back to the USAG Italy Appointment Scheduling System page and select ID CARD OFFICE ONLINE-DEERS.
If you schedule an appointment outside your window of request, you will be turned away and your appointment will be canceled.

IACO - CAC Card New/Renewal (Vicenza)

15 minutes

If you have been authorized a CAC, a new local employee who has been approved base access, or if you recently received an updated CAC, make an appointment to a

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please go back to the USAG Italy Appointment Scheduling System page and select ID CARD OFFICE ONLINE-DEERS.
If you schedule an appointment outside your window of request, you will be turned away and your appointment will be cancel

IACO - CIV Retirees and Others (Vicenza)

15 minutes

If you have approved base access, and do not fall in the above criteria, or if you have a question or need other assistance by the IACO not mentioned above.

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please go back to the USAG Italy Appointment Scheduling System page and select ID CARD OFFICE ONLINE-DEERS.
If you schedule an appointment outside your window of request, you will be turned away and your appointment will be cancele

ACS

ACS - American Sign Language Level 1 (10 weeks) Course

1 hour

ACS - American Sign Language Level 2 (10 weeks) Course

1 hour

ACS - Benvenuti

6 hours

Free three-day cultural class open to Spouses and DoD civilians that includes fields trips each day and language and cultural workshops. The field trips include tours of San Bortolo Hospital (mask required), downtown Vicenza and either Padova or Verona. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo

ACS - English as a Second Language (ESL) / Beginner - Special Themed Session

2 hours 30 minutes

Special-theme based sessions of English language class open to Spouses, Soldiers, DoD Civilians, Host Nation Employees and Contractors who would like to learn English and improve language skills. The class incorporates fundamentals, grammar, and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo

ACS - English as a Second Language (ESL) / Intermediate - Special Themed Session

2 hours 30 minutes

Special theme-based English class open to all levels to boost your English language class. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo

ACS - Financial Readiness (DEL DIN)

1 hour

ACS - Host Nation Orientation

6 hours

One-day cultural class open to Soldiers. The class includes a tour of downtown Vicenza with information on the Italian language and culture. The tour guide and class are free but participants pay the cost of the bus, attraction ticket to Teatro Olimpico and lunch (approximately 20 to 25 euro total).

ACS - Italian as a Second Language (ISL) / Beginner

2 hours

Free eight-week Italian language class open to Spouses, DoD Civilians and Contractors that incorporates fundamentals, grammar and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo

ACS - Lending Closet

15 minutes

To loan items, please make sure to fill out the LENDING CLOSET AGREEMENT AND SOU forms and bring them with you. Links to download the forms are provided after confirmation of your appointment.

ACS - Multicultural Community Exchange Forum

2 hours

Explore the many diverse cultures in our community while enjoying their traditions, customs and food. The Forum is offered in the months of March, June and October. Full schedule of upcoming
classes is available at https://home.army.mil/italy/relo

These classes are for adult learners only. Should you need childcare please contact Child and Youth Services at (0444) 71-5820 or 5821 or DSN 646-5820 or 5821.

ACS - PCS: Permanent Change of Station Class (CMT) ***Financial Literacy Training***

45 minutes

If you have any questions, please call 0444-71-5846/5831.

ACS - Spouse Sponsorship Training

1 hour

One hour training to prepare participants to become Spouse Sponsors. This training is offered quarterly in the months of February, May, August and November. To arrange one-on-one or small group training please contact the Relocation Readiness Program at either DSN 646-5829/5843, +39-0444-71-5829/5843 or usarmy.usag-italy.id-europe.mbx.acs-relocation-readiness@army.mil.

ACS - Italian as a Second Language (ISL) / Intermediate

2 hours

Free eight-week Italian language class open to Spouses, DoD Civilians and Contractors that incorporates fundamentals, grammar and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo

ACS - Translation Services

45 minutes

ACS - Room 9 - Capacity = 6 PAX

1 hour 30 minutes

Equipment: wi-fi, 110V and 220V outlets, portable whiteboard.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations

ACS - Room 29 - Capacity = 8 PAX

1 hour 30 minutes

Equipment: Projector, DOD network access, Wi-Fi, 110V and 220V outlets, portable whiteboard.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations

ACS - Room 31 (Conference Room) – Capacity = 15 PAX

1 hour 30 minutes

Equipment: projector, DOD network access, phone, wi-fi, 110V and 220V outlets, portable whiteboard, kitchen.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations

ACS - Room 46 (Big Room with VTC capability) – Capacity = 10 PAX

1 hour 30 minutes

Equipment: projector, DOD network access, VTC, phone, wi-fi, 110V and 220V outlets, portable whiteboard.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations

ASAP

UA Turn-In (5 boxes or less) (EDERLE)

30 minutes

UA Turn-In (6-10 boxes) (EDERLE)

1 hour

UA Turn-In (11-15 boxes) (EDERLE)

1 hour 30 minutes

UA Turn-In (16-20 boxes) (EDERLE)

2 hours

AUTO SKILLS ORIENTATION BRIEFING

AS - Vicenza Auto Skills Orientation Briefing

30 minutes

Please make sure to familiarize yourself with the Auto Skills Orientation Briefing Standard of Operations (SOP) before booking a briefing. The SOP can be downloaded from the Garrison homepage at https://home.army.mil/italy/index.php/sop

EDUCATION CENTER (DEL DIN)

EC - ETS Counseling (Del Din)

30 minutes

EC - ArmyIgnitED 101 Brief

30 minutes

EDUCATION CENTER (EDERLE)

EC - Academic\Career Counseling

30 minutes

EC - Credentialing Assistance

30 minutes

EC - ETS Brief

30 minutes

Must have DD214 "worksheet", Orders, and Clearing form.

EC - In-Processing Brief

30 minutes

Mandatory for First Time Duty Station Personnel.

EC - ArmyIgnitED 101 Brief

1 hour

Mandatory for 1st Time TA/CA users

EDUCATION CENTER (VIRTUAL)

EC - ArmyIgnitED 101 Virtual Brief

30 minutes

FINGERPRINTING

S2 - Fingerprinting

20 minutes

HOST NATION CITATIONS

DES - 30 Minute Appointment (VICENZA)

30 minutes

HOUSING OFFICE - CASERMA EDERLE

Housing Division - Codice Fiscale

15 minutes

The Codice Fiscale is required for various services in Italy. Bring the following:
Military: CAC card (front and back). If your full name isn’t on the CAC, bring your Passport ID page.
Civilians/Contractors: Passport ID page and visa page.
All applicants: DOB, Place of Birth, CMR/Box Number.
For children: Birth certificate.

Housing Division - Private Rental Liaison Support – Utility Bill Questions or Assistance

30 minutes

This appointment is for assistance with understanding or resolving issues related to your utility bills, including water, electricity, gas, and more. Please bring all relevant utility bills and account information for review and support.

Housing Division - Private Rental Liaison Support – Maintenance Requests or Support

30 minutes

Schedule this appointment to address any maintenance issues in your housing unit, including repairs or service needs. Please provide details of the issues and any relevant documents or photos that may help during the appointment.

Housing Division - Private Rental Liaison Support – Support or Issues with Landlords

30 minutes

This appointment is for assistance with any requests for support or issues involving your landlord, such as lease agreements, disputes, or rental concerns. Please bring relevant documents, such as your lease or correspondence, to help address the issue.

Housing Division - Private Rental Housing – Meeting to discuss Private Rental House Selection

30 minutes

This appointment is to receive guidance or ask questions based on your selected Private Rental property before your lease signing. This appointment is not a negotiation meeting. Topics include lease agreements, rental rights, and assistance with finding suitable housing in the area. Bring any relevant documents such as rental listings, lease drafts, or questions regarding your rental process

Housing Division - Government Lease Quarters – Neighbor Issues or Support

30 minutes

This appointment is for service members or families experiencing difficulties with neighbors, including noise complaints, disputes, or other concerns. Our team will help mediate the issue and provide guidance on how to resolve the situation peacefully. Please bring any relevant documentation or evidence to support your complaint.

Housing Division - Government Lease Quarters – Work Order Issues or Support

30 minutes

This appointment is for addressing issues related to maintenance work orders for your housing unit. Whether you need to follow up on a pending request, report a new issue, or seek clarification about the process, we are here to assist you. Please provide any relevant details about the issue and previous work orders.

Housing Division - Private Rental Housing – Meeting with Manager(s) or Supervisor(s)

30 minutes

This appointment is for anyone who is experiencing problems with private their rentals that was not able to be resolved through the Private Rental Liaison Support Team, such as lease disputes, rent increases, property maintenance, or landlord conflicts. Our team will help you navigate these challenges and offer guidance on how to resolve the issue. Please bring any relevant documents, such as your lease agreement or correspondence with your landlord.

Housing Division - Government Lease Quarters – Meeting with Manager(s) or Supervisor(s)

30 minutes

This appointment is for service members or families with issues related to their government-leased housing. Whether you're facing problems with the lease, maintenance, or landlord communication, we are here to help resolve your concerns. Please bring any relevant documents, such as your lease or correspondence with housing officials.

LOGISTIC READINESS CENTER

DT - Driver Testing (Darby)

1 hour 30 minutes

DT - Driver Testing (Ederle)

1 hour 30 minutes

DT - Clearing Driver’s Testing Office (Darby)

5 minutes

DT - Clearing Driver’s Testing Office (Ederle)

5 minutes

DT - Driver Orientation (Darby)

1 hour 30 minutes

DT - Driver Orientation (Ederle)

1 hour 30 minutes

DT - Italian Driver’s License (Cost apx. 270 euro) (Darby)

10 minutes

DT - Italian Driver’s License (Cost apx. 270 euro) (Ederle)

10 minutes

DT - NEW/RENEW/REPLACE Non-Tactical Vehicle (GOV) Driver License (OF 346) (Darby)

10 minutes

DT - NEW/RENEW/REPLACE Non-Tactical Vehicle (GOV) Driver License (OF 346) (Ederle)

10 minutes

DT - NEW/RENEW/REPLACE Privately Owned Vehicle (AFI/SETAF) Driver License (Darby)

15 minutes

DT - NEW/RENEW/REPLACE Privately Owned Vehicle (AFI/SETAF) Driver License (Ederle)

15 minutes

DT - Winter Driver Stamp for Non-Tactical Vehicle (GOV) Driver License (Only) (Darby)

5 minutes

DT - Winter Driver Stamp for Non-Tactical Vehicle (GOV) Driver License (Only) (Ederle)

5 minutes

PASSPORT OFFICE

PO - Official/ No Fee / Diplomatic Passports (Vicenza)

15 minutes

* Official applies to DA Civilians/NAF and their Family members
* No Fee applies to Military Dependents
* Diplomatic applies to assignments to an Embassy

PO - Additional Official / No Fee / Diplomatic Passports (1 Family Member) (Vicenza)

30 minutes

PO - Additional Official / No Fee / Diplomatic Passports (2 Family Members) (Vicenza)

30 minutes

PO - Additional Official / No Fee / Diplomatic Passports (3 Family Members (Vicenza)

45 minutes

PO - Additional Official / No Fee / Diplomatic Passports (4 Family Members) (Vicenza)

1 hour

PO - Tourist Passport (Vicenza)

15 minutes

PO - Additional Tourist Passport (1 Family Member) (Vicenza)

30 minutes

PO - Additional Tourist Passports (2 Family Members) (Vicenza)

30 minutes

PO - Additional Tourist Passports (3 Family Members) (Vicenza)

45 minutes

PO - Additional Tourist Passports (4 Family Members (Vicenza)

1 hour

PO - CRBA (Consular Report of Birth Abroad) (1st Appointment) (Vicenza)

1 hour

First appointment for report of birth and tourist passport for newborn babies

PO - CRBA (Consular Report of Birth Abroad) (2nd Appointment) (Vicenza)

1 hour

Second appointment for no-fee or official passport and Social Security number

PO - New Born Briefing / Paper Work Check (Vicenza)

1 hour

PO - Passport Pickup (Family of 3 or less) (Vicenza)

15 minutes

PO - Passport Pickup (Family of 4 or more) (Vicenza)

30 minutes

PO - Passport Out-Processing (Vicenza)

10 minutes

PO - VISA Application (Vicenza)

1 hour

PASSPORT OFFICE (DARBY)

PO - Official/ No Fee / Diplomatic Passports (Darby)

15 minutes

* Official applies to DA Civilians/NAF and their Family members
* No Fee applies to Military Dependents
* Diplomatic applies to assignments to an Embassy

PO - Additional Official / No Fee / Diplomatic Passports (1 Family Member) (Darby)

30 minutes

PO - Additional Official / No Fee / Diplomatic Passports (2 Family Members) (Darby)

30 minutes

PO - Additional Official / No Fee / Diplomatic Passports (3 Family Members) (Darby)

45 minutes

PO - Additional Official / No Fee / Diplomatic Passports (4 Family Members) (Darby)

1 hour

PO - Tourist Passport (Darby)

15 minutes

PO - Additional Tourist Passport (1 Family Member) (Darby)

30 minutes

PO - Additional Tourist Passports (2 Family Members) (Darby)

30 minutes

PO - Additional Tourist Passports (3 Family Members) (Darby)

45 minutes

PO - Additional Tourist Passports (4 Family Members) (Darby)

1 hour

PO - Passport Pickup (Family of 3 or less) (Darby)

15 minutes

PO - Passport Pickup (Family of 4 or more) (Darby)

30 minutes

POV Safety Inspection

LRC - Vehicle Safety Inspection (Camp Dartby)

20 minutes

Note: "No Show" and customers reporting 5 min beyond their appointment time will be banned from scheduling another appointment and must use " Standby" availability (1st come 1st serve). " No Show" customers' names will be also reported to the USAG Italy Command Team.

LRC - Vehicle Safety Inspection (Torri di Quartesolo)- Primary Location

20 minutes

Note: "No Show" and customers reporting 5 min beyond their appointment time will be banned from scheduling another appointment and must use " Standby" availability (1st come 1st serve). " No Show" customers' names will be also reported to the USAG Italy Command Team.

SOGGIORNO

SO - New Soggiorno Application

30 minutes

SO - New Soggiorno Application (Applicant + 1 Family Member)

45 minutes

SO - New Soggiorno Application (Applicant + 2 Family Members)

1 hour

SO - New Soggiorno Application (Applicant + 3 Family Member)

1 hour 15 minutes

SO - New Soggiorno Application (Applicant + 4 Family Member)

1 hour 30 minutes

SO - Soggiorno Renewal

30 minutes

SO - Soggiorno Renewal (Applicant + 1 Family Member)

45 minutes

SO - Soggiorno Renewal (Applicant + 2 Family Members)

1 hour

SO - Soggiorno Renewal (Applicant + 3 Family Members)

1 hour 15 minutes

SO - Soggiorno Renewal (Applicant + 4 Family Members)

1 hour 30 minutes

TDS

TDS - Attorney Consultation, Italy/Africa

30 minutes

TDS - Attorney Consultation, Kuwait

30 minutes

VACCINATION AT DARBY

Moderna - Bivalent Booster (All DoD Beneficiaries 12+). Must be at least 2 months (60 days) after completing a primary series or monovalent booster of Moderna/Pfizer (CAMP DARBY).

10 minutes

Who - Available for all DoD Beneficiaries 12+
What - Must be at least two (2) months (60 days) after completing a primary series or booster of monovalent Moderna/Pfizer. Bring your COVID-19 vaccine card to the appointment for review and update.
When - 10 appointments are offered every 10 minutes
Where - Bldg 204, Darby Community Center

VEHICLE REGISTRATION OFFICE

VRO - Initial Registration (DARBY)

1 hour

VRO - Initial Registration for Vehicles Purchased from the Economy (DARBY)

1 hour

VRO - Initial Registration for Vehicle Sold to Personnel Stationed At Camp Darby (DARBY)

1 hour

VRO - Clearing (DARBY)

30 minutes

VRO - Power of Attorney (DARBY)

30 minutes

Note: This appointment is Power of Attorney requests only. Final approval for Power of Attorney lays with Legal office.

VRO - Renewals (DARBY)

30 minutes

VRO - Vehicle Sales (DARBY)

1 hour

VRO - Other Situations (DARBY)

30 minutes

VRO - Initial Registrations/Vehicle Sales (Vicenza)

1 hour

VRO - Renewals (Vicenza)

20 minutes

VRO - Clearing (Vicenza)

1 hour

VRO - Power of Attorney (Vicenza)

30 minutes

VICENZA FIELD OFFICE

VFO - CI Applicant Briefing Request

1 hour

At this time Army Counterintelligence (ACI) is not accepting active-duty enlisted Soldiers. Recruiting will resume in early 2022. However, if you have questions or would like to begin the process, continue to schedule a brief to learn more about ACi.

VFO - TARP Briefing

1 hour

10 personnel minimum. Please contact VFO directly at DSN: (314) 646-5971 or email usarmy.usag-italy.66-mi-bde.mbx.2nd-mi-bn-vfo@mail.mil to coordinate TARP for small groups.

VICENZA NAF HR

NAFHR - General Employment Inquiry (Vicenza)

15 minutes

Accept NAF job offers in person and ask questions. In-processing appointment to initiate employment. Complete necessary onboarding paperwork.
CEAT – Civilian Employment Assistance Tool. Departing Vicenza? Inquire to continue your NAF career. Transfer to your next duty station.
Arriving in Vicenza? Inform NAF HR that you have arrived and ready to continue your NAF career at Vicenza.
For those transferring from Vicenza, ensure that you are registered in CEAT and have all required documents.

NAFHR - Memo for Benefits Update to Include Retirement (Vicenza)

30 minutes

Regular Full-Time and Regular Part-Time NAF employees are able to make changes to:
- Fidelity 401K Investment Plan (increase or decrease percentages)
- Update/change health and life insurance beneficiaries
- Update/change in the family status update
- Health insurance questions
- Open Season health and medical updates/changes
- Review and/or Complete new Record of Emergency Data – Is your emergency contact information valid? Is your beneficiary information up-to-date?

NAFHR - Memo for Passport (Initial and Renewal) (Vicenza)

15 minutes

Self-Sponsored Regular Full-time and Regular Part-Time NAF employees can provide documentation to renew their official and No-Fee passport for themselves and their family members.

NAFHR - Memo for Ration Card (Initial and Renewal) (Vicenza)

15 minutes

Self-Sponsored Regular Full-Time and Regular Part-Time NAF employees are able to renew their ration card.

NAFHR - Memo for Soggiorno (Initial and Renewal) (Vicenza)

15 minutes

Is your Soggiorno renewal date nearby? Regular Full-Time and Regular Part-Time NAF employees require a memorandum of employment when requesting a Soggiorno renewal.

NAFHR - Memo for Vehicle Registration/License (Initial and Renewal) (Vicenza)

15 minutes

Time to register your vehicle? Get your driving license renewed? All self-sponsored Regular Full-Time and Regular Part-Time NAF employees will make an appointment to receive documentation to renew their driving permit and register their vehicle.

NAFHR - Renewal Agreement Travel (RAT) Student Travel & Living Quarters Allowance (LQA)

1 hour

Do you have questions regarding your travel window for renewal agreement travel? Do you have questions regarding your child's travel to and from school?

NAFHR - General Employment Inquiry (Darby)

15 minutes

Accept NAF job offers in person and ask questions. In-processing appointment to initiate employment. Complete necessary onboarding paperwork.
CEAT – Civilian Employment Assistance Tool. Departing Vicenza? Inquire to continue your NAF career. Transfer to your next duty station.
Arriving in Vicenza? Inform NAF HR that you have arrived and ready to continue your NAF career at Vicenza.
For those transferring from Vicenza, ensure that you are registered in CEAT and have all required documents.

NAFHR - Memo for Benefits Update to Include Retirement (Darby)

30 minutes

Regular Full-Time and Regular Part-Time NAF employees are able to make changes to:
- Fidelity 401K Investment Plan (increase or decrease percentages)
- Update/change health and life insurance beneficiaries
- Update/change in the family status update
- Health insurance questions
- Open Season health and medical updates/changes
- Review and/or Complete new Record of Emergency Data – Is your emergency contact information valid? Is your beneficiary information up-to-date?

NAFHR - Memo for Passport (Initial and Renewal) (Darby)

15 minutes

Self-Sponsored Regular Full-time and Regular Part-Time NAF employees can provide documentation to renew their official and No-Fee passport for themselves and their family members.

NAFHR - Memo for Ration Card (Initial and Renewal) (Darby)

15 minutes

Self-Sponsored Regular Full-Time and Regular Part-Time NAF employees are able to renew their ration card.

NAFHR - Memo for Soggiorno (Initial and Renewal) (Darby)

15 minutes

Is your Soggiorno renewal date nearby? Regular Full-Time and Regular Part-Time NAF employees require a memorandum of employment when requesting a Soggiorno renewal.

NAFHR - Memo for Vehicle Registration/License (Initial and Renewal) (Darby)

15 minutes

Time to register your vehicle? Get your driving license renewed? All self-sponsored Regular Full-Time and Regular Part-Time NAF employees will make an appointment to receive documentation to renew their driving permit and register their vehicle.

USAG ITALY

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