USAG ITALY

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(GMT+2:00) Berlin change

WELCOME TO THE USAG ITALY APPOINTMENT SCHEDULING SYSTEM

This website is hosted by a third party and provided as a convenience to assist with scheduling appointments. USAG Italy will only use the information to schedule your appointment. Note, however, that the privacy policy of this web site (available here) may differ from that of USAG Italy. Links to non-garrison sites do not represent federal endorsement of any commercial or private issues, products or services.

Customers who do not wish to use the online appointment system are advised to contact the appropriate service provider directly.

**The USAG Italy online appointment system is meant solely for the use by DoD affiliated personnel. Improper use of this appointment system and use by non-DoD affiliated personnel may subject establishments, firms, individuals, or organizations to being placed off-limits or being barred from the installation.**
ACCESS CONTROL OFFICE (IACO Darby)
15 minutes
Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please use the below website to schedule an appointment with the DEERS Office:
https://idco.dmdc.osd.mil/idco/
15 minutes
15 minutes
Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please use the below website to schedule an appointment with the DEERS Office:
https://idco.dmdc.osd.mil/idco/
ACCESS CONTROL OFFICE (IACO Vicenza)
15 minutes
*Reminder:* IACO does not issue CAC cards. Please schedule an appointment with the DEERS office for CAC issuance. Contact our office if:

1. You already have a CAC from DEERS.
2. You’re an Employee/Guest/Contractor approved for base access, awaiting a CAC from DEERS.
3. You recently updated your CAC with DEERS.
15 minutes
Issuance of Installation Passes for renewal. Coordinate with your sponsoring organization prior to making an appointment.

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please go back to the USAG Italy Appointment Scheduling System page and select ID CARD OFFICE ONLINE-DEERS.
If you schedule an appointment outside your window of request, you will be turned away and your appointment will be canceled.
15 minutes
If you have been authorized a CAC, a new local employee who has been approved base access, or if you recently received an updated CAC, make an appointment to a

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please go back to the USAG Italy Appointment Scheduling System page and select ID CARD OFFICE ONLINE-DEERS.
If you schedule an appointment outside your window of request, you will be turned away and your appointment will be cancel
15 minutes
If you have approved base access, and do not fall in the above criteria, or if you have a question or need other assistance by the IACO not mentioned above.

Note: This appointment is only for installation access. If you need assistance with obtaining a CAC or dependent ID, please go back to the USAG Italy Appointment Scheduling System page and select ID CARD OFFICE ONLINE-DEERS.
If you schedule an appointment outside your window of request, you will be turned away and your appointment will be cancele
ACS
1 hour
1 hour
1 hour
1 hour
2 hours 30 minutes
Free twelve-week English language class open to Spouses, Soldiers, DoD Civilians, Host Nation Employees and Contractors who would like to learn English and improve language skills. The class incorporates fundamentals, grammar, and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo
6 hours
Free three-day cultural class open to Spouses and DoD civilians that includes fields trips each day and language and cultural workshops. The field trips include tours of San Bortolo Hospital (mask required), downtown Vicenza and either Padova or Verona. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo
2 hours 30 minutes
Free twelve-week English language class open to Spouses, Soldiers, DoD Civilians, Host Nation Employees and Contractors who would like to learn English and improve language skills. The class incorporates fundamentals, grammar, and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo
2 hours 30 minutes
Special theme-based English class open to all levels to boost your English language class. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo
1 hour
2 hours
Free eight-week Italian language class open to Spouses, DoD Civilians and Contractors that incorporates fundamentals, grammar and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo
15 minutes
To loan items, please make sure to fill out the LENDING CLOSET AGREEMENT AND SOU forms and bring them with you. Links to download the forms are provided after confirmation of your appointment.
45 minutes
If you have any questions, please call 0444-71-5846/5831.
2 hours
Free eight-week Italian language class open to Spouses, DoD Civilians and Contractors that incorporates fundamentals, grammar and culture. Enrollment opens 30 days in advance. Full schedule of upcoming classes is available at https://home.army.mil/italy/relo
45 minutes
1 hour 30 minutes
Equipment: wi-fi, 110V and 220V outlets, portable whiteboard.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations
1 hour 30 minutes
Equipment: Projector, DOD network access, Wi-Fi, 110V and 220V outlets, portable whiteboard.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations
1 hour 30 minutes
Equipment: projector, DOD network access, phone, wi-fi, 110V and 220V outlets, portable whiteboard, kitchen.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations
1 hour 30 minutes
Equipment: projector, DOD network access, VTC, phone, wi-fi, 110V and 220V outlets, portable whiteboard.

An ACS Classroom User Agreement must be signed before the start of scheduled class; form available at ACS front desk. Each room can be booked during the hours of 0800-1700 M,T,W,F and from 1300-1700 on Thursday.

The following organizations have priority lists regarding ACS classroom list:
• 1st: ACS
• 2nd: Other MWR entities
• 3rd: Other USAG Organizations
ASAP
30 minutes
1 hour
1 hour 30 minutes
2 hours
AUTO SKILLS ORIENTATION BRIEFING
30 minutes
Please make sure to familiarize yourself with the Auto Skills Orientation Briefing Standard of Operations (SOP) before booking a briefing. The SOP can be downloaded from the Garrison homepage at https://home.army.mil/italy/index.php/sop
EDUCATION CENTER (DEL DIN)
30 minutes
30 minutes
EDUCATION CENTER (EDERLE)
30 minutes
30 minutes
30 minutes
Must have DD214 "worksheet", Orders, and Clearing form.
30 minutes
Mandatory for First Time Duty Station Personnel.
1 hour
Mandatory for 1st Time TA/CA users
EDUCATION CENTER (VIRTUAL)
30 minutes
FINGERPRINTING
20 minutes
HOST NATION CITATIONS
30 minutes
HOUSING OFFICE - CASERMA EDERLE
15 minutes
The Codice Fiscale is required for various services in Italy. Bring the following:
Military: CAC card (front and back). If your full name isn’t on the CAC, bring your Passport ID page.
Civilians/Contractors: Passport ID page and visa page.
All applicants: DOB, Place of Birth, CMR/Box Number.
For children: Birth certificate.
30 minutes
This appointment is for assistance with understanding or resolving issues related to your utility bills, including water, electricity, gas, and more. Please bring all relevant utility bills and account information for review and support.
30 minutes
Schedule this appointment to address any maintenance issues in your housing unit, including repairs or service needs. Please provide details of the issues and any relevant documents or photos that may help during the appointment.
30 minutes
This appointment is for assistance with any requests for support or issues involving your landlord, such as lease agreements, disputes, or rental concerns. Please bring relevant documents, such as your lease or correspondence, to help address the issue.
30 minutes
This appointment is to receive guidance or ask questions based on your selected Private Rental property before your lease signing. This appointment is not a negotiation meeting. Topics include lease agreements, rental rights, and assistance with finding suitable housing in the area. Bring any relevant documents such as rental listings, lease drafts, or questions regarding your rental process
30 minutes
This appointment is for service members or families experiencing difficulties with neighbors, including noise complaints, disputes, or other concerns. Our team will help mediate the issue and provide guidance on how to resolve the situation peacefully. Please bring any relevant documentation or evidence to support your complaint.
30 minutes
This appointment is for addressing issues related to maintenance work orders for your housing unit. Whether you need to follow up on a pending request, report a new issue, or seek clarification about the process, we are here to assist you. Please provide any relevant details about the issue and previous work orders.
30 minutes
This appointment is for anyone who is experiencing problems with private their rentals that was not able to be resolved through the Private Rental Liaison Support Team, such as lease disputes, rent increases, property maintenance, or landlord conflicts. Our team will help you navigate these challenges and offer guidance on how to resolve the issue. Please bring any relevant documents, such as your lease agreement or correspondence with your landlord.
30 minutes
This appointment is for service members or families with issues related to their government-leased housing. Whether you're facing problems with the lease, maintenance, or landlord communication, we are here to help resolve your concerns. Please bring any relevant documents, such as your lease or correspondence with housing officials.
LOGISTIC READINESS CENTER
1 hour 30 minutes
1 hour 30 minutes
5 minutes
5 minutes
1 hour 30 minutes
1 hour 30 minutes
10 minutes
10 minutes
10 minutes
10 minutes
15 minutes
15 minutes
5 minutes
5 minutes
PASSPORT OFFICE
15 minutes
* Official applies to DA Civilians/NAF and their Family members
* No Fee applies to Military Dependents
* Diplomatic applies to assignments to an Embassy
30 minutes
30 minutes
45 minutes
1 hour
15 minutes
30 minutes
30 minutes
45 minutes
1 hour
1 hour
First appointment for report of birth and tourist passport for newborn babies
1 hour
Second appointment for no-fee or official passport and Social Security number
1 hour
15 minutes
30 minutes
10 minutes
1 hour
PASSPORT OFFICE (DARBY)
15 minutes
* Official applies to DA Civilians/NAF and their Family members
* No Fee applies to Military Dependents
* Diplomatic applies to assignments to an Embassy
30 minutes
30 minutes
45 minutes
1 hour
15 minutes
30 minutes
30 minutes
45 minutes
1 hour
15 minutes
30 minutes
POV Safety Inspection
20 minutes
Note: "No Show" and customers reporting 5 min beyond their appointment time will be banned from scheduling another appointment and must use " Standby" availability (1st come 1st serve). " No Show" customers' names will be also reported to the USAG Italy Command Team.
20 minutes
Note: "No Show" and customers reporting 5 min beyond their appointment time will be banned from scheduling another appointment and must use " Standby" availability (1st come 1st serve). " No Show" customers' names will be also reported to the USAG Italy Command Team.
SOGGIORNO
30 minutes
45 minutes
1 hour
1 hour 15 minutes
1 hour 30 minutes
30 minutes
TDS
30 minutes
30 minutes
VEHICLE REGISTRATION OFFICE
30 minutes
30 minutes
Note: This appointment is Power of Attorney requests only. Final approval for Power of Attorney lays with Legal office.
30 minutes
1 hour
30 minutes
1 hour
20 minutes
1 hour
30 minutes
VICENZA FIELD OFFICE
1 hour
At this time Army Counterintelligence (ACI) is not accepting active-duty enlisted Soldiers. Recruiting will resume in early 2022. However, if you have questions or would like to begin the process, continue to schedule a brief to learn more about ACi.
1 hour
10 personnel minimum. Please contact VFO directly at DSN: (314) 646-5971 or email usarmy.usag-italy.66-mi-bde.mbx.2nd-mi-bn-vfo@mail.mil to coordinate TARP for small groups.
VICENZA NAF HR
15 minutes
Accept NAF job offers in person and ask questions. In-processing appointment to initiate employment. Complete necessary onboarding paperwork.
CEAT – Civilian Employment Assistance Tool. Departing Vicenza? Inquire to continue your NAF career. Transfer to your next duty station.
Arriving in Vicenza? Inform NAF HR that you have arrived and ready to continue your NAF career at Vicenza.
For those transferring from Vicenza, ensure that you are registered in CEAT and have all required documents.
30 minutes
Regular Full-Time and Regular Part-Time NAF employees are able to make changes to:
- Fidelity 401K Investment Plan (increase or decrease percentages)
- Update/change health and life insurance beneficiaries
- Update/change in the family status update
- Health insurance questions
- Open Season health and medical updates/changes
- Review and/or Complete new Record of Emergency Data – Is your emergency contact information valid? Is your beneficiary information up-to-date?
15 minutes
Self-Sponsored Regular Full-time and Regular Part-Time NAF employees can provide documentation to renew their official and No-Fee passport for themselves and their family members.
15 minutes
Self-Sponsored Regular Full-Time and Regular Part-Time NAF employees are able to renew their ration card.
15 minutes
Is your Soggiorno renewal date nearby? Regular Full-Time and Regular Part-Time NAF employees require a memorandum of employment when requesting a Soggiorno renewal.
15 minutes
Time to register your vehicle? Get your driving license renewed? All self-sponsored Regular Full-Time and Regular Part-Time NAF employees will make an appointment to receive documentation to renew their driving permit and register their vehicle.
1 hour
Do you have questions regarding your travel window for renewal agreement travel? Do you have questions regarding your child's travel to and from school?
15 minutes
Accept NAF job offers in person and ask questions. In-processing appointment to initiate employment. Complete necessary onboarding paperwork.
CEAT – Civilian Employment Assistance Tool. Departing Vicenza? Inquire to continue your NAF career. Transfer to your next duty station.
Arriving in Vicenza? Inform NAF HR that you have arrived and ready to continue your NAF career at Vicenza.
For those transferring from Vicenza, ensure that you are registered in CEAT and have all required documents.
30 minutes
Regular Full-Time and Regular Part-Time NAF employees are able to make changes to:
- Fidelity 401K Investment Plan (increase or decrease percentages)
- Update/change health and life insurance beneficiaries
- Update/change in the family status update
- Health insurance questions
- Open Season health and medical updates/changes
- Review and/or Complete new Record of Emergency Data – Is your emergency contact information valid? Is your beneficiary information up-to-date?
15 minutes
Self-Sponsored Regular Full-time and Regular Part-Time NAF employees can provide documentation to renew their official and No-Fee passport for themselves and their family members.
15 minutes
Self-Sponsored Regular Full-Time and Regular Part-Time NAF employees are able to renew their ration card.
15 minutes
Is your Soggiorno renewal date nearby? Regular Full-Time and Regular Part-Time NAF employees require a memorandum of employment when requesting a Soggiorno renewal.
15 minutes
Time to register your vehicle? Get your driving license renewed? All self-sponsored Regular Full-Time and Regular Part-Time NAF employees will make an appointment to receive documentation to renew their driving permit and register their vehicle.