1 hour
You walk away with:
*Understanding what a check-engine light has to do with needs
*A simple trick to translate blame and accusation into requests, without manipulation
*A neat cheat sheet to put up on your fridge for when you get stuck, so you avoid using words that will make things worse
*The one thing you need to do whenever you hear criticisms, blame, demands, and anger
*The fun of failure applause and feel excited to keep practicing empathy for hard-to-hear messages, even when you fail
