This appointment will be completed in 3 phases. Phase 1 I will be a detailed analysis of your hair. During this analysis we will discuss your hair care history and your past/current grooming habits. Phase 2 we will cover The SISTERLOCKS Package, pricing information, shampooing techniques, special care products and some tips. Phase 3 you will receive several sample SISTERLOCKS. Must come with hair clean and free of any hair oils or conditioner. Best in natural state. no stretched hair.