Welcome to Lashes by Ashley LLC !
Please read the entire thread for policies and payment info:
All full sets and infills require a non refundable booking fee due at the time of scheduling. These fees are as follows: Full sets $50 + $1 processing fee) Infills $30+$1 processing) You will be directed to pay these amounts at the end of checkout. The online processing fee is not deducted from the total. If you would like to pay by using Zelle as an alternative, please contact me before proceeding. Booking fees are deducted from the total cost of appointment, the remaining balance will be due at the end of service in cash or thru zelle. You also have the option of paying full amount on booking site. If you are unable to pay the booking fee electronically, please contact me immediately to schedule a time for it to be dropped off in cash. The Cash app is no longer accepted as a form of payment please be prepared to use another option.
When scheduling, please read the description box of the service you select, as it contains important information that can affect your appointment. For best results please arrive to appointment with clean lashes wearing absolutely no makeup on or near the eye area/lashes. Lash extensions do not adhere well to extra product. This includes but is not limited to mascara, concealers,eyeliners, cosmetic products containing oil,glue, etc. Also,if you are coming for a new full set, please do not arrive with previous extensions from another lash artist if you did not book an removal. You will receive a quick cleanse/prep on your natural lashes before service , however failure to comply with the above rules may result in the loss of appointment and rebooking fee.
I am located inside of the Wellness Spa the address is 5436 North Keystone Avenue Indianapolis, IN 46220. It is in the plaza right next Meijer that is divided by the fence(look for green door). If you are having trouble finding it please call me immediately. This locations is a private setting therefore no kids or extra guests are allowed at appointment with you. Please be on time to your appointment if you are running late please call or text in advance. A $10 late fee will apply after 10 minutes. If you will be more than 15 minutes late please contact me before arrival, as you may be asked to reschedule. Appointments can be canceled/rescheduled up to 12 hours before start time without penalty.After that timeframe any cancellations will be considered late and will result in the loss of booking fee and/or charged a cancellation fee. Appointments cancelled/rescheduled less than 12 hours before start time will be charged 50% of your service as a cancellation fee. No shows and/or appointments canceled/rescheduled less than 2 hours before scheduled start time will be charged 100% of your service as a cancellation fee. These fees are due before any future appointments can be made. *Repeat no-show offenders will not be allowed to book future appointments with me at all.
Same day/next day appointments are not likely. If appointments become available they will be posted on my social media outlets. You may also text to be put on my waitlist for that day, if I do not contact you that day, no appointments became available. If you would like to book an appointment outside of my regular business hours you may request an after hours appointment. After hours appointments are an extra $35 added to service fee. Please send your request to email@example.com or text 317-652-7670 at least 24 hours before desired date/time. If your request is approved you will be notified to send booking fee + after hour fee immediately. If this payment is not submitted your appointment will not be confirmed or valid. *Please do not send any payments until your after hours request has been approved by me.
Please be sure you are scheduling and returning for your infill appointments within a timely manner. Appointments scheduled past the recommended time frame given for infills will be canceled and a full set will need to be booked. If you are wanting to book an infill with me but your current set was done by another lash artist you are required to book a consultation before scheduling an infill appointment. This will determine if i'm able to work around your current set or if a removal/ new set will be needed. A consultation fee is due at the time of booking, however if you decide to follow up with an appointment this fee will go towards that service. I do not offer touch ups on sets not done by me, please do not book this service or it will be cancelled. Any infill appointments scheduled where the full set was done by another lash artist and was not approved by me will be canceled.
Lastly, all sales are final, refunds are not an option. If for any reason you have issues with your service please contact me immediately so that your concerns can be handled efficiently. For any other questions or concerns please contact me directly 317-652-7670 or via email firstname.lastname@example.org. Thank you for your support!