Hi there,

Thank you so much for choosing us, we are so excited to create something beautiful for you!

Here is some key information about your appointment:

• All wigs are made before your appointment. Your appointment is where your fitting will take place.
• Please note appointments do not include hair or bundles unless stated otherwise.
• For wigs and frontal sew-ins, we would require your hair to be sent in at least 7 days before your appointment.
• If we don not receive your hair on time, an express order fee £30-£50 will apply or your appointment may be rescheduled.
• We highly recommend purchasing your hair bundles, closures and frontals from us for the best results. If you would like to order hair from us, please place your order at least 7 working days before your appointment. You can do so via this link
• All appointments are subject to a 20% retainer fee/ deposit which is deducted from your final cost. Please note, deposits are non- refundable.
• In the event of re-scheduling your appointment, you would need to do so via email at least 7 days beforehand in order for the deposit to be transferred to the new date. We will only be able to do this on one occasion. If you re-schedule less than 7 days beforehand or more than once, another deposit will be required.
• If you are running late for your appointment, please ensure you call us to let us know. If you are more than 15 minutes late, a late fee of £10 will be charged. If you are over 20 minutes late, your appointment may have to be rescheduled. Please call us to let us know your ETA and we will provide you with the best solution.
• If you wish to cancel your appointment, please do so via email at least 2 days before your scheduled appointment date.

Thank you once again and we look forward to seeing you soon!