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*Should you require a custom appointment outside of the available hours please contact info@connectingbalance.com*
This appointment is to provide this patient with professional mental health services in community settings by telehealth, or by face-to-face (but only for urgent care where telehealth is not clinically appropriate) as well as pain management cases.
We value your time and energy and respectfully ask that you do the same for us. Once we receive your booking we set aside space and energy fully for you so therefore our rescheduling terms are that we offer one free of charge reschedule but anything beyond that you will not be refunded your booking payment. We appreciate your understanding.
Last minute cancellations within 24 hours or no shows will be charged the full appointment fee.
Please note Kathy can sometimes be booked a couple of months in advance so make sure you are happy with your appointment time and if you need to reschedule that plenty of notice is given.
COVID 19 GUIDELINES FOR IN CLINIC APPOINTMENTS
For the safety of all staff and patients we kindly request you adhere to the following guidelines:
1. Please ensure that you do not visit the clinic if you are suffering from any of the following symptoms:
- fever (a temperature of 37.5˚C or higher) or chills
- cough
- loss of taste or smell
- sore throat
- tiredness (fatigue)
- runny or blocked nose
- shortness of breath (difficulty breathing)
- nausea, vomiting or diarrhoea
- headache
- muscle or joint pain
- loss of appetite
2. If you have any of the above symptoms or have recently been to a COVID-19 hot spot please get tested. We can reschedule your appointment upon a negative test result being provided to our clinic.
If you have been in isolation due to close contact you will be required to wait 14 days before booking in your appointment.
We have full trust in our clients to do the right thing to keep themselves, our staff and other clients safe. Our practice sees many vulnerable patients including immunocompromised, children and babies and it is all of our responsibilities to keep everyone safe and healthy.
In turn I am doing what I can to keep all my clients safe by doing the following:
- Practising a high standard of clinical health and safety hygiene protocols
- Please understand that if Kathy has any of the above symptoms you may be rescheduled last minute until Kathy has been tested and cleared for Covid 19
- If a client has come into clinic with Covid 19 your appointment is subject to last minute rescheduling until all close contacts are contacted and all equipment and surfaces have been thoroughly cleaned.
If you have any concerns about COVID-19 please see your GP or call the Coronavirus hot line1800 675 398