Welcome to Hardcastle Nail Bar! We offer personalized care in a warm, inviting space and are dedicated to using high-quality products and providing top-notch service, ensuring you leave feeling pampered and refreshed. Sit back, relax, and treat yourself to the nails of your dreams.
Policies
General:
- $45 non-refundable deposit required to secure all bookings: deposits go towards your service total
- No refunds or exchanges
- We do not work on top of other peoples work, we require all new clients to arrive with bare nails
- Must be 13 years of age or older to book
- No other guests are permitted in our home studio unless notified and approved before booking
- Timing for services is only approximate
- No eating will be permitted during your service, but we do offer complimentary tea, coffee or water!
Reschedules/Cancellations/Tardiness:
- We require 72 hours notice for reschedules to not forfeit your deposit
- We require 72 hours notice for any modifications to your service or add-ons
- For any service or add-on modifications made within 72 hours of your appointment, full price of the greater will be charged
- All cancellations will result in forfeiting your deposit
- In the event WE need to cancel your appointment, your deposit will be refunded immediately, or we can reschedule you to a later date
- We kindly ask if you arrive early please wait in your vehicle until your scheduled appointment start time. We dont have a waiting area in our home studio & cannot guarantee we can accept you early.
- There is a 10 minute grace period, if you are later then 10 minutes your appointment will be automatically cancelled & your deposit will be forfeited. Please notify us if you're running behind!
- No call/no shows: deposit forfeited & you will be unable to book with us again
Health & Safety:
- If we feel you are ill at anytime during your appointment, we have the right to refuse service immediately. This will result in your deposit being forfeited
- For each appointment we ensure to wear a mask, a new pair of gloves & properly disinfect all tools & high touch areas between each client with an approved Health Canada cleaning agent. Single-use items will be discarded after each use or given to the client to take home!
- We will not work on your nails if you have a nail infection
- Every 5th Structured Gel Manicure appointment requires a soak off removal to ensure optimal nail health & product adhesion
- This is a safe space, absolutely no hate is tolerated
- We reserve the right to refuse service to anyone, for any reason, at anytime
Payment Methods:
- Preferred Payment Method: E-transfer. Also accepting: Debit, Mastercard, Visa, Amex, Apple pay, Google pay & Cash (we do not have cash on hand, it must be exact change)
booking an appointment entrusts you have read and accept our pricing and policies, failure to follow results in being unable to book with us again. We thank you for your support and understanding
OUT OF OFFICE DATES:
April: 4th, 18th, 19th, 20th, 21st
May: 2nd, 16th, 17th, 18th, 19th, 26th