BOOKING INSTRUCTIONS & POLICY
MUST READ To Completion!!!
Last Updated on 12/14/24
ACCEPTING NEW CLIENTS (consult required)
Love the skin you're in
your beauty comes from having your own style,
living your own way,
and knowing your true self.
At the Rooted Loc Lounge we offer a laid-back urban retro environment with good vibes and a sultry sound. While specializing in healthy hair care for over ten years I have mastered the art of LOCS. I take pride in servicing my tribe by reforming, re defining and revamping their look and upholding my integrity for one's hair care needs! I am looking forward to building this relationship with you and your mane!
LOCATION: 299 Detroit Street Suite 140 (Sola Salon to the left of suit supply)
There is on street and garage parking. Download the app paybyphone to pay for on street parking conveniently. There will be an area code you will need on a sign to confirm parking for the app. I am not responsible for parking tickets and fees. I am in the process of seeking assigned parking in the garage but bare with me.The suite is located inside of Sola Salon.There are two ways to enter.
To help navigate FIND THE INTERSECTION OF THIRD STREET AND DETROIT STREET!!! The salon is directly across from Bee & Pollen on detroit street. If you are directed by GPS to an alley with a white steel staircase the front of that building is the entry way. Then proceed to follow one of the two ways listed to the salon suite.
1)There will be a Suit Supply at the intersection of Detroit and third. The parking garage will be found on third street to the right of that establishment. If you go to the lower level to park there is an elevator that will bring you to the back of the salon if you hit the retail button. You turn right past the tailors room to the clear doors and make your first right. follow the hall around and it will be the second salon to the left once you get to the windows.
2)Once you find the Suit Supply on the corner of third and detroit street. Find the brick staircase in front of the salon facing the intersection.To the left of the staircase (on detroit street) you should see a downward staircase and past that you will see an upward staircase. (If you are at remax you went too far) Above that staircase, you should see a brickred and white sign for Sola. Walk up that staircase and through the doors. Immediately head right and straight back. At the end of the hall the salon is your first room on the right.
No code is needed between 8am-5pm. Before or after those hours use code 1357 to enter and walk straight to the back to suite 140. Please make yourself known that you have arrived by coming to the suite and I will allow access or ask you to wait on the available seating directly in front of the suite so that you can be seen.
Beverages and snacks are free and of no extra cost. Please do not bring outside food into the salon due to potential allergies and unpleasant smells.
NO KIDS OR ENTOURAGE! (services will be refused and late cancellation payment requested)
I DO NOT work with micro locs, sister locs or locs shorter than 4". I DO NOT offer general interlocking services.
Any locs that take longer than the allotted 2 hours will be subject to an extra charge of equal or greater value of $75.
Books will be open every couple months for the following two months minimum. Please book multiple appointments within a 6–8-week minimum range. Any appointments booked less than 6 weeks out must seek approval or will be canceled.
It is your responsibility to create a profile to keep track of your own appointment scheduling, canceling and rescheduling. Make sure your contact information is accurate and updated at all times for effective communication. If I have to book or reschedule it is your responsibility to confirm the changes have been made. If you do not receive an email the appointment is hypothetical and not confirmed. I will refer you to check your email for any appointment questions. All appointments are valid unless you get a notification otherwise. (To check email type Rooted in the search bar to populate the most recent email) If I happen to cancel it will come to your email first, If it is a same day emergency you will also receive a text.
If you are more than 10 minutes late the appointment will be CANCELED. There is NO grace period. You must reach out if you think you will be late. Not all outreaches for late arrivals will be honored. Please do not abuse this courtesy either. 434-299-8335 is the contact number to text.
If I am 10 minutes late and you wish to still be serviced a discount will be automatically applied during checkout. If for any reason, I have not reached out please do not wait longer than 15 minutes and compensation will be given accordingly for the inconvenience. I will reach out via the number on file for any tardiness I may have.
For any missed or late canceled appointments, a fee equal to the service price will be requested and charged before being able to rebook. Payments will be charged using the card on file or an invoice can be sent. If the card declines and the invoice is unpaid you will be banned from rebooking.
Inclement weather: In the case of snow season the policy will be upheld the same. I will be at work on all snow days unless the city itself is shut down. If for any reason I will not make it in which is unlikely I will send a direct text to the number listed on your profile following a cancellation email as early as 6am with the context of the cancel in the header. If you know you do not drive or operate in the snow please check the weather and cancel according to policy guidelines. There are no exceptions. Make adequate travel arrangements and drive safe. For accidents grace will be held with proof. Please communicate 434-299-8335.
There will be select days each month with extended hours at no extra cost. Otherwise, you will be charged a fit in fee of $125.
Please review all appointment confirmations. You are responsible for keeping up with your appointments, reschedules and cancelations.
Please have styles taken out no later than 4-7 days before the appointment. This prevents unnecessary tension on the locs.
There is NO grace period for consultations and the fee is non-refundable and non-transferable.
All consultations are booked in 15-minute increments. Services will not be administered on the same day as the consultation! For those who travel longer distances please make this as convenient as possible with other errands. I will do my best to accommodate those times.
When consulting please specify any contraindicators that may prevent the service such as, chemical alterations, prone allergies and current hair concerns followed up by desired outcome (Please read the description attached to the service for specifics.) Come with hair in a loose natural state for starter loc consults or un-styled for those with existing locs.
Any new client attempting to book without a consult first will receive a cancellation notice. A description of why will be attached in the email. You must book a consultation first and if referred please specify who referred you so they can receive their referral credit. Enter code "ICANREAD" when booking for five dollars off your service only redeemable once.
You will be charged for the full amount of the service as a no call no show. (Any cancellation less than 24 hours to the appointment will be charged for the full service. Rebooking will also obligate you to pay full price for a new appointment).
Three or more consecutive reschedules or no shows will result in being banned from rebooking. You become a liability to the business. If you have a problem with scheduling, please reach out directly as soon as possible to 434-299-8335 so I can better assist you!
A valid card is required for booking and must be kept on file. Please allow 24-48 hours response times and only contact via one method. Do not inbox and text. Text is preferred method of contact for salon matters. If you happen to have my personal number do not text me personally for salon matters. You are obligated to use the salon text line.
Refer to Instagram for most current updates such as available last-minute appointments and important messages. To book last minute availability posted text 434-299-8335. (IG- LadyLocDoc).
You will be referred back to this policy for any questions that can be answered.
DO NOT CALL! ONLY TEXT! The number provided is set to only receive text messages. Direct messages will no longer be a form of communicating appointments. Text and book a consultation for any and all inquiries.
Keep in mind I do not work with children younger than 10 or children that do not sit of any age (including adults) or have hypersensitive scalps that prevent me from properly cleansing and conducting services according to standard.
All extensive services will be booked for an 9am start time typically on a Sunday. A non-refundable deposit will be requested of a percentage of the service. The deposit total will be applied toward the final cost of the service. An invoice will be sent to pay the deposit amount. The deposit can be transferred once to a new date within 4 weeks of the initial appointment date for extended services ONLY.
Forms of payment accepted are cash and square but preferred method is to checkout via the online system where you book.
Please be courteous and leave work at home. If you need a silenced salon, please schedule your appointment on an off day. While in the chair please hold your head up and not down in your phone. Wear headphones if you choose to play volume on your phone. If I take a call, please feel free to request the same from me.
If you are a smoker, please make sure to respect the building and others around you and not smell of any smoking agent when entering. Vapes are not allowed to be smoked inside of the salon. Any and all appointments will be subject to cancellation at full price for non-compliance of this policy.
There will be incentives added to the service list such as $50 off loc maintenance with style included or $25 off loc maintenance retwist only for birthdays when booked WITHIN THREE DAYS of your birthday with valid ID to confirm. This must be acknowledged via text or noted in the appointments before the appointment date. Also, referrals are $10 off your next service. A coupon code will be provided to redeem the offer. So, when referring someone get their name and give yours!
All services are priced inclusive for optimal hair health. In return this will allow better results overall and an enhanced experience! Enter code "ICANACTUALLYREAD" upon booking for 5 dollars off of your service. Only redeemable once.
By booking an appointment you are agreeing to the terms above and stand in full accordance with the policy. For any disputes please reach out. I will resolve any concerns I am at fault for. Any hateful allegations disputed will be referred back to this policy. Appointments with no valid ID or License will be canceled. This is for improper disputes against the business proving that you have read and agreed to the policy.
LOCATION: 299 Detroit Street Denver Co 80206
Thank you taking the time to read this thoroughly and having the respect of the business so I can best service you and make this an experience to remember!! I know this was extensive but there should be no surprises or questions as how the business is run and both party expectations.
Now lets have some fun! Don't be nervous it is just business and I am really a passionate loctician and its not personal. I will not debate the policy so bring the positive energy and allow me to share a safe space.