RIVERSONG SPA ADHERES TO THE FOLLOWING POLICIES & PROCEDURES REGARDING REFUNDS & CANCELLATIONS.

PRODUCT REFUNDS

There are no refunds on opened or unopened products.

SERVICE REFUNDS

There are no refunds on services.

There are no cash/credit back refunds.

CHECK-IN:

Please arrive 10 minutes before your first appointment to ensure enough time for you to start to unwind, decompress, and fill out our intake forms and liability waivers. If you are a returning client, but have new concerns to discuss with your service provider, please arrive 5-10 minutes early. We apologize, but we are unable to accommodate the full length of your service if you are late for your appointment.

CANCELLATION POLICY:

To avoid a cancellation fee, we require a 24 hour cancellation notice for single service appointments and a 48 hour notice for multiple service appointments or packages. We do require having credit cards on file to schedule services. Cancellation Fees are as follows: No Shows for Services are charged full price for missed appointment. Canceled appointments with less than 24 hours notice are charged HALF the cost of the service.

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