At Zenith Body, we strive to provide our clients with exceptional service and ensure that their scheduling experience is smooth and convenient. To achieve this, we have established the following scheduling policy:
- Appointment Booking:
- Clients are required to book appointments in advance to secure their preferred date and time slot.
- Appointments can be booked through our online booking system or by email at zenith.bodyy@gmail.com
- Cancellation and Rescheduling:
- We understand that circumstances may arise that require clients to cancel or reschedule their appointments. However, we kindly request that clients provide at least 24 hours' notice for any changes.
- Clients who need to cancel or reschedule their appointments are encouraged to do so as soon as possible to allow us to accommodate other clients.
- Cancellation Fee:
- A cancellation fee of 50% of the scheduled service will be applied for no-shows and if you have an active membership you will forfeit one session.
- Deposit Requirement:
- No appointment is confirmed without a deposit, this deposit will be applied towards the total cost of the service and is non-refundable in the event of cancellation without sufficient notice.
- Late Arrival:
- Clients who arrive more than 15 min late for their appointments may have their treatment time shortened to avoid delays for other clients. However, clients will still be responsible for the full cost of the scheduled service.
- Confirmation Reminders:
- Clients will receive appointment confirmation reminders via email or text message 24 hours before their scheduled appointment. Clients are encouraged to confirm their attendance or notify us of any changes as soon as possible.
- Flexibility and Exception Policy:
- While we adhere to our scheduling policies to ensure the efficient operation of our business, we understand that exceptions may arise in certain circumstances. We strive to be flexible and accommodating to the best of our ability, and clients are encouraged to communicate any special requests or circumstances with us.