In order to protect our time we require a fully refundable $50 in the event that you don't follow our appointment rescheduling/cancellation policy below.

Even if you don't make a purchase or proceed with a purchase but attend or reschedule/cancel your appointment outside of the window, you will not be charged. The deposit is refunded at the end of the consultation phase which is when we receive the answer as to whether you're proceeding with the custom or not.

Our reschedule/cancellation cutoff is 48 hours prior to your appointment. If you cancel or reschedule within this window then your deposit will not be refunded but transferred onto a Malleable gift card for you to use on any future purchases.

For initial consultations we only allow a maximum of three reschedules in total, regardless if these are outside of our 48 hour policy.

If you are more than 15 minutes late there is a possibility your consultation will still have to end on it’s scheduled time meaning we might not necessarily be able to complete the consultation due to appointments booked in afterwards. If you are running late then please let us know as soon as possible so we can attempt to make accommodations.

By proceeding with your booking you are agreeing to the terms and conditions laid out above.

    • One of a Kind Show Design Consultation

      1 hour

      *Refundable Deposit* Sit down and chat with us about your custom design ideas at this years One of a Kind Spring 2025 Show in our dedicated design consultation area at our booth, booth K12. Once you book in we will email you two compl ...

    • In Person Design Consultation

      1 hour

      Our in person design consultation is the appointment to go with if you want to design a piece of jewellery from scratch. We can take your ideas and turn them into a tangible reality by talking through design options, gemstones and more. ...

    • Online Design Consultation

      1 hour

      Our online design consultation is the appointment to go with if you want to design a piece of jewellery from scratch. We can take your ideas and turn them into a tangible reality but talking through design options, gemstones and more. ...

    • In Person Purchase Evaluation

      45 minutes

      Our in person product evaluation is an opportunity for you to take a look at some of our creations in person. We require advance information on the pieces in which you would like to see in person so if we have them in stock we can have ...

    • In Person Material Sale

      1 hour

      Our in person material trade in is an opportunity for you to trade in any preloved or inherited jewellery for a Malleable gift card or an e-transfer with a 15% deduction. Please bring along with you any certifications or appraisals you ...