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Massage Policies and Procedures
It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients.
At Passion 4 Health Thru Massage, we understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for the therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives use enough time to fill your slot. If a client fails to cancel within 24 hours, they will be asked to pre-pay for future services.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that the massage therapists is compensated for reserved time slots.
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You will receive a text message reminder before your appointment