Cancellations & Refunds:
Private Lessons:
Due to our busy schedule, we have limited availability to offer private lessons. We appreciate a 2-day notice to cancel but require 24 hours’ notice, as we often have a waitlist for specific lesson times. We understand that these lessons are crucial for some of our clientele's training progress. We enjoy working the process with them and would like to make ourselves available to all who need our training.
Payment is required at the time of the lesson with cash or check. Alternatively, you can prepay online via our payment page. Prepaid lessons will first be transferred to a new date and time with more than 24 hours notice. Less than 24 hours notice, will be subject to review and approval by Embarking the Pet Dog. Full refunds for prepaid lessons or lessons which have already taken place will be given on a case by case basis only and with extenuating circumstances.
Group Classes/Puppy Levels Program:
While we understand life and the unexpected happen, we have designed a program which allows for flexible attendance. Given you do have the flexibility within the levels program, we will only issue refunds on a case by case basis and deduct for services already rendered.
Vaccine Information:
If your lesson is taking place at our location, we ask that you provide the following vaccine information for your dog:
Rabies, Distemper/parvo combination, and Bordetella, we also accept titer tests. You or your veterinarian can email a scanned copy or photo of the vacine history to amber@embarkingthepetdog.com. Or, you may bring a copy of your dog's vaccine records to your first class, be sure to come a few minutes early.
However, please be aware that if upon viewing these records we conclude your dog is not up-to-date, per their age, for their Distemper/Parvo combination and Bordetella vaccinations your dog will not be able to enter the classroom and we will need to reschedule our lesson.
