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ASSERTIVENESS SKILLS (½ day)
Aim: The purpose of this training is to equip the learner with the basic skills and competence required to assert themselves positively, to be able to stand up for their own or other’s rights in a calm and positive way, without being aggressive.
How to make a positive impact when communicating with others
Equal, non-violent communication skills
Individual communication style
Passive, aggressive and assertive behaviour
How to express your own opinions, feelings and needs with res
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