7 hours
Aim: The purpose of this training is to equip the learner with the basic skills and competence required to enter into business negotiations, including rapport building, problem solving, decision making and dealing with difficult situations.
Learning Outcomes
1. Negotiation in everyday life, attributes of a good negotiator
2. Recognising negotiable and non-negotiable situations
3. Stages of negotiation and key terms
4. Body language and listening
5. Negotiation styles
6. Negotiation problems
7. Dea