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CONFLICT RESOLUTION (5 days)
Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to understand and resolve situations of conflict that arise in personal, social and work life, in a work environment operating independently while under general direction.
Analyse the existence of conflict in everyday personal and work life, to include reasons for conflict arising, signs and cues of conflict escalating and the distinction between conflict and violence.
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