1) Our booking system reserves a DAY for dropping off or shipping in your equipment. Please have your items to us by 6pm on, or before, that day. You do not need to adhere to the exact time!
2) We start work on your items within the turnaround time posted on our site after we receive them and do our best to complete them in a timely manner. PLEASE NOTE: for certain issues (i.e. air loss) an extra day may be needed to ensure longevity of the repair.
3) IF SHIPPING: ensure your RA # is noted on the outside and inside of the box. Boxes received with no information on the box may be subject to additional lead time as we try to figure out who is who.
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Our Two Locations:
HQ: LONGMONT:
DIRTLABS
721 Main St.
Longmont, CO 80501
720-213-4742
Longmont Location hours are 10:00am-6:00PM Monday-Friday
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DENVER: (Denver does not accept ship-in items)
ATTENTION: As of July 1, 2024 our Denver Space will begin closing, and we will be Directing all repairs to our Longmont Facility. Thank for the support and Understanding
DIRTLABS
2600 W 2nd Ave
Unit 8
Denver, CO 80219
720-213-6763
Denver hours are 10:00am-6:00PM Monday-Friday.
Note: Dirtlabs services often include a red sag ring, which reflects our brand. If you do not want a red sag ring please request that in advance.